Open to opportunities

Jane Wambui

@janewambui

Message

Detail-oriented customer service representative with six years of experience.

Kenya

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a detail-oriented and self-motivated customer service professional with over six years of experience in customer service and virtual assistance. My passion for helping others drives my commitment to delivering exceptional client experiences. I have successfully improved email response times by 40% and achieved a 99% accuracy rate in data entry tasks. My dedication to supporting clients and team members has resulted in handling over 100 customer inquiries weekly while maintaining a satisfaction rate of 95%.

Throughout my career, I have consistently demonstrated strong problem-solving skills and effective client relationship management. I have resolved over 90% of complaints on first contact and contributed to a 20% improvement in overall service delivery. My experience includes training and mentoring new team members, which has accelerated their onboarding process by 25%. I am now seeking a Customer Service Representative position where I can leverage my skills to support your company's mission.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

NextGen Veterinary

Feb 2025 - Mar 2025 (1 month)

Managed daily email and calendar tasks for more than three clients, improving response time by 40%. Handled data entry projects with 99% accuracy, ensuring clean and organized records.

Calendar Management Data Entry

Customer Service Representative

Kenya Tsetse and Tryponosomiasis Eradication Council

Sep 2018 - Jan 2025 (6 years 4 months)

Handled an average of over 100 customer inquiries weekly, maintaining a 95% satisfaction rate. Resolved over 90% of complaints on first contact by applying effective problem-solving skills.

Customer Service Problem Solving CRM Systems Conflict Resolution Customer Feedback Sales Support Training

Education

Degrees, certifications, and relevant coursework

HP Foundation

Certificate of Completion, Business Email Writing

Completed a certificate program focused on professional business email writing. This enhanced skills in formal communication and effective messaging for business contexts.

Alison College

Diploma, Customer Service

Obtained a diploma in customer service, gaining comprehensive knowledge in client relationship management and problem-solving. Developed expertise in handling customer inquiries and ensuring satisfaction.

Alison College

Certificate, English for Tourism and Hotel Reception

Earned a certificate in English for Tourism and Hotel Reception. This program focused on specialized English language skills for the tourism and hospitality sectors, improving communication for international client interactions.

Loreto High School

High School Diploma, General Studies

Completed high school education, receiving a diploma. This foundational education provided a broad range of academic skills and prepared for further studies and professional development.