Looking for a job

Nneka Obimma

@nnekaobimma

Message

I resolve high-volume client inquiries and maintain accurate customer records across remote banking and sales support.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer service or administrative support role where I can resolve client inquiries, maintain accurate records, and contribute reliable support across communication channels.

At Lantana Microfinance Bank, I answer and route 70–100 client inquiries daily across phone, email, ticketing, and chat channels. I update accounts, process documentation, and help deliver first-contact resolution while meeting service-level targets.

Previously at Porcelene, I maintained customer records in Zendesk and HubSpot, resolved product questions, and supported retention through trusted client relationships. I bring over two years of remote customer service, data entry, account management, and administrative support experience.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Lantana Microfinance Bank

Aug 2024 - Present (2 years 1 month)

Answer and route 70-100 inbound client inquiries daily using multi-line phone systems and email management tools. Update client accounts and process administrative documentation to maintain accurate record keeping and compliance with banking standards.

Multi Line Phone Systems Email Management Account Management Record keeping Clerical Administration Ticketing Chat Customer Service

Sales Service Representative

Porcelene

Jan 2022 - Apr 2024 (2 years 3 months)

Handled data entry and updated customer records within Zendesk and HubSpot CRM software. Routed high volumes of client inquiries to internal departments while troubleshooting product questions through professional email management.