Open to opportunities

Nnamdi Agoh

@nnamdiagoh

Customer Support Specialist with 4+ years resolving 50+ daily tickets, de-escalating issues, and protecting SLA performance.

Nigeria

Message

What I'm looking for

I’m looking for remote customer support work where I can own ticket resolution, de-escalate complaints, and stay SLA-focused. I want a team that values clear documentation, fast onboarding, and cross-functional collaboration across time zones.

I’m a remote-ready Customer Support Specialist with 4+ years resolving 50+ tickets, calls, and correspondence daily across CRM and helpdesk platforms. I focus on first-contact resolution, SLA-compliant response times, and clear cross-functional communication—especially when customers are frustrated.

In my current role, I consistently handled 250+ weekly and 1,000+ monthly customer interactions, serving as the first point of contact. I de-escalate high-tension conversations using empathetic, solutions-first communication, converting negative experiences into resolved outcomes and supporting retention.

I also bring disciplined documentation and data quality habits from a Geophysics background, which strengthens accurate record keeping and structured reporting. Earlier, I coordinated calendars and meetings and prepared reports while managing multi-channel service requests using Microsoft Office tools and fast onboarding to new systems.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Sotyann Nigerian Services

Jun 2024 - Aug 2025 (1 year 2 months)

Resolved 50+ customer tickets, calls, and correspondence daily as the first point of contact, handling high-volume queues with consistent on-time turnaround. De-escalated high-tension interactions, identified recurring complaint patterns, and supported internal service improvement through clear escalation and protocol communication.

Customer Support SLA Management Zendesk HubSpot Trello Slack Zoom Documentation Data Quality Control Record keeping

Geophysics Intern (Data Quality & Documentation)

Librod Energy Services, Ltd.

Apr 2021 - Oct 2021 (6 months)

Performed data quality control and structured documentation on technical datasets, supporting accurate record-keeping and administrative review. Assisted senior team members with data interpretation and helped document field mapping observations with high precision.

Data Quality Control Structured documentation Technical Documentation Field Map Reporting Cross Functional Collaboration

Customer Service & Administrative Coordinator

Gifts By Will (WiAmplify)

Feb 2017 - Jul 2019 (2 years 5 months)

Served as primary point of contact for a multi-channel customer base, managing multiple concurrent service requests with prioritized workflows. Coordinated calendars and meetings across internal and external contacts and prepared reports and correspondence to support accurate, timely responses.

Customer Service Reporting Correspondence Calendar Management Scheduling Microsoft Office Research Documentation