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Nnaemeka Augustine

@nnaemekaaugustine

I resolve healthcare and customer support issues through clear communication, CRM documentation, and dependable follow-through.

Nigeria

Message

What I'm looking for

I'm looking for customer support, healthcare support, or virtual assistant work where I can resolve requests, manage documentation and follow-ups, use CRM and helpdesk tools, and improve customer and patient experiences.

I've supported patients, customers, and healthcare teams for over seven years, most recently leading pharmacy operations and patient support at Obijackson Women & Children Hospital.

I coordinate patient requests with doctors, nurses, accounts, HMO personnel, laboratory staff, and caregivers; manage medication access and documentation; and improve workflows that reduce service delays. I also train pharmacy staff on customer communication, documentation, and operational procedures.

In remote customer support for Diana Cosmetics, I managed inquiries, follow-ups, shared inboxes, escalations, and customer records across email, chat, WhatsApp, and social media using HubSpot, Zoho CRM, Zendesk, and Freshdesk.

Experience

Work history, roles, and key accomplishments

Current

Head of Pharmacy

Current

Obijackson Women & Children Hospital

Aug 2022 - Present (4 years 1 month)

Lead daily pharmacy operations and coordinate patient-facing services in a fast-paced healthcare environment. Communicate directly with patients and caregivers, resolve service concerns, and coordinate with multiple departments to ensure timely and accurate support.

Pharmacy Operations Patient Support Customer Service Documentation Corporate Trainer Process Improvement Excel Google Sheets HMO Coordination Healthcare Documentation

Customer Support Representative

Diana Cosmetics

Aug 2024 - Aug 2025 (1 year)

Provided remote customer support through email, chat, WhatsApp, and social media, managing inquiries from initial contact to resolution. Documented interactions in CRM systems and collaborated remotely using various tools.

HubSpot Zoho CRM Zendesk Freshdesk Google Workspace Slack Trello Zoom Customer Support Documentation Remote Collaboration

Pharmacist

Obijackson Women & Children Hospital

Nov 2019 - Aug 2022 (2 years 9 months)

Provided patient-focused pharmaceutical services, responding to patient questions and coordinating with clinical departments to resolve needs. Managed prescription processing, medication availability, refill requests, and patient follow-up while maintaining accurate records.

Pharmaceutical Services Patient Communication Prescription processing Documentation Customer Service Confidentiality

Store Keeper

Odycare Pharmaceuticals

Nov 2017 - Oct 2019 (1 year 11 months)

Managed pharmaceutical inventory, product requests, and customer inquiries, coordinating with procurement and sales teams to resolve needs. Maintained organized documentation and used Microsoft Excel for inventory data and reporting.

Inventory Management Customer Service Excel Documentation Communication Skills Reporting