Evelyn Idahosa

Handled inbound and outbound communications via phone and email, responding to client inquiries promptly and professionally, ensuring high customer satisfaction. Resolved billing discrepancies and customer complaints with patience and efficiency, maintaining positive client relationships.

Provided account access, usage reports, and ad hoc requests for team members and clients, ensuring timely and professional responses. Addressed customer concerns and complaints, ensuring prompt resolution and customer satisfaction.

Responded to client inquiries via phone and email, providing timely and professional support to enhance customer satisfaction. Assisted in resolving customer issues and complaints, ensuring efficient and empathetic handling of concerns.

Managed daily administrative tasks, including scheduling, correspondence, and documentation. Handled customer inquiries across various channels including phone, email and chats.

Completed a Bachelor of Pharmacy degree, gaining comprehensive knowledge in pharmaceutical sciences and healthcare. Developed skills in medication management, patient counseling, and pharmacy operations.