Open to opportunities

Evelyn Idahosa

@evelynidahosa

Message

Detail-oriented customer service and administrative professional with 5+ years experience.

Nigeria

Message

What I'm looking for

I am looking for a role in a customer-focused environment that values teamwork and offers opportunities for growth.

I am a dedicated customer service and administrative professional with over 5 years of experience in pharmacy settings. My journey has been marked by a commitment to enhancing workplace efficiency and delivering exceptional support. I pride myself on my ability to manage schedules meticulously, coordinate communications seamlessly, and resolve issues with empathy and professionalism.

Throughout my career, I have excelled in both independent and collaborative environments, consistently achieving high levels of customer satisfaction. My roles have allowed me to develop strong problem-solving skills and a deep understanding of pharmacy operations. I am passionate about contributing to a customer-focused team where I can leverage my organizational skills and adaptability to make a positive impact.

Experience

Work history, roles, and key accomplishments

Current

Pharmacy Customer Service Associate

Current

Ejovyl Pharmacy & Stores

Jan 2023 - Present (2 years 5 months)

Handled inbound and outbound communications via phone and email, responding to client inquiries promptly and professionally, ensuring high customer satisfaction. Resolved billing discrepancies and customer complaints with patience and efficiency, maintaining positive client relationships.

Product Knowledge Documentation Calendar Management Collaboration Customer Satisfaction

Customer Experience & Pharmacy Care Associate

Medplus Pharmacy Limited

Jan 2020 - Present (5 years 5 months)

Provided account access, usage reports, and ad hoc requests for team members and clients, ensuring timely and professional responses. Addressed customer concerns and complaints, ensuring prompt resolution and customer satisfaction.

Customer Support Pharmacy Operations Documentation Collaboration Customer Experience

Customer Support & Administrative Associate

Skylife Standard Pharmacy

Jan 2019 - Present (6 years 5 months)

Responded to client inquiries via phone and email, providing timely and professional support to enhance customer satisfaction. Assisted in resolving customer issues and complaints, ensuring efficient and empathetic handling of concerns.

Documentation inquiry handling Collaboration Customer Satisfaction Multitasking

Administrative Assistant

David Livingstone Ventures

Jan 2015 - Present (10 years 5 months)

Managed daily administrative tasks, including scheduling, correspondence, and documentation. Handled customer inquiries across various channels including phone, email and chats.

Scheduling Documentation Office Records Procurement Document Management

Education

Degrees, certifications, and relevant coursework

Igbinedion University

Bachelor of Pharmacy (B.Pharm.), Pharmacy

Completed a Bachelor of Pharmacy degree, gaining comprehensive knowledge in pharmaceutical sciences and healthcare. Developed skills in medication management, patient counseling, and pharmacy operations.