francess kasim

I’m a Customer Support Specialist who delivers high-quality support across phone, email, and chat, with a proven track record of analyzing customer issues and giving clear, empathetic solutions. In telecom support, I handled high-volume inbound calls, troubleshot network, billing, SIM, and data plan concerns, and escalated complex issues while meeting SLAs and quality assurance standards.

Beyond support, I’ve strengthened my operational discipline through remote Virtual Assistant work—managing calendars, filtering and prioritizing professional emails, scheduling meetings, documenting interactions, and improving workflows for consistency and process improvement. My healthcare background as a Pharmacist adds a detail-oriented mindset: medication therapy management, patient counseling, monitoring therapy outcomes, and precise medication reconciliation—always focused on safety, adherence, and trustworthy guidance.