Looking for a job

Nkiruka Ezike

@nkirukaezike

Message

I support customers, onboard clients, and streamline remote business operations.

Nigeria

Message

What I'm looking for

I'm seeking a remote opportunity where I can support customers and clients while helping manage day-to-day business operations.

I've supported customer onboarding, client concerns, and community experiences across Harvesters International Christian Centre, CJC Market, BD Swiss, Hubi, and MenaPay. At CJC Market, I managed transactions, onboarding documentation, payment processes, escalations, and remote-support training.

I'm comfortable supporting customers and remote teams through CRM tools, virtual calls, online communities, and administrative processes. I bring clear communication, practical problem-solving, and organized follow-through to day-to-day operations.

Experience

Work history, roles, and key accomplishments

Customer Experience and Data Officer

Harvesters International Christian Centre

Sep 2022 - Sep 2023 (1 year)

Supported onboarding and integration of new members into community small groups, tracked participation and engagement, provided virtual support, and shared feedback to improve member experience.

Customer Support Client Onboarding Data Management Virtual Support Communication Skills Problem Solving

Operations Manager

CJC Market

Jun 2021 - Aug 2022 (1 year 2 months)

Managed client transactions including funding, withdrawals, and onboarding documentation, supported payment systems and internal processes, created SOPs, trained team members, and handled escalations.

Operations Management Client Onboarding Payment Systems Standard Operating Procedures Training Escalation Handling

Sales Executive / Client Support

BD Swiss

Feb 2021 - May 2021 (3 months)

Communicated with clients via virtual calls and CRM tools to discuss financial products, provided personalized support, handled objections, closed deals with high-net-worth individuals, and supported client retention.

Sales client support CRM Communication Skills Objection Handling Customer Retention

Community Manager

Hubi

Mar 2019 - Mar 2020 (1 year)

Managed Telegram groups and social media engagement for a crypto/blockchain project, organized webinars and AMA sessions, reported user issues, resolved complaints, and moderated the community.

Community Management Telegram Social Media Webinars Moderation Bug Reporting

Community Manager

MenaPay

Oct 2018 - Apr 2019 (6 months)

Built and managed online communities across Twitter, Telegram, and Reddit, answered user questions, shared product updates, supported digital marketing, hosted virtual meetups, and contributed to content and email campaigns.

Community Management Twitter Telegram Reddit Digital Marketing Virtual Events Content Creation

Administrative Intern / NYSC

Ministry of Women Affairs

Jan 2017 - Dec 2017 (11 months)

Supported internal communication, document handling, and general administrative activities, handled confidential information, assisted with memo circulation, and coordinated administrative processes across departments.

Administrative Support Document Handling Confidentiality Communication Skills Coordination