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Onyinyechi John

@onyinyechijohn

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I onboard SaaS clients and improve accounting software usability through customer feedback.

Nigeria

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What I'm looking for

I’m looking for a customer success, client onboarding, project coordination, operations support, virtual assistant, or administrative coordination role where I can manage follow-ups, CRM updates, documentation, spreadsheets, and customer communication.

At Simple bks Accounting Solution, I onboard clients from sales handover through account setup, product walkthroughs, user training, and early adoption milestones. I support users of the accounting software, manage follow-ups in HubSpot CRM, and turn customer feedback into practical product-improvement recommendations.

I led more than 50 prospective-client demo sessions, contributing to a 25% increase in client conversion rates. I also tested Simple bks before launch and benchmarked QuickBooks and Zoho Books to identify improvements to onboarding flow, user experience, and feature usability.

As Service Program Department Lead at Harvesters International Christian Centre, Lekki Campus, I coordinate multi-unit event operations across stage, media, content display, documentation, sound, and lighting teams. I created an orientation guide and coordinate run sheets, timing, transitions, presenter readiness, and team handovers for recurring large-group programs.

My background also includes frontline customer service, mobile-banking registration and transaction support, cash-record management, classroom administration, and remote collaboration. I’m comfortable keeping clients, teams, documentation, CRM records, and operational workflows organized.

Experience

Work history, roles, and key accomplishments

Service Program Department Lead

Harvesters International Christian Centre

Jan 2022 - Jan 2026 (4 years)

Lead a multi-unit service operations department responsible for coordinating program flow, stage operations, media support, content display, and real-time documentation for recurring large-group events. Created a structured department orientation guide outlining team responsibilities, operational standards, communication expectations, and onboarding guidance for new members.

Project Coordination Operations Support Team Leadership Stakeholder Communication Event Operations Task Coordination Documentation

Customer Success Manager

Simple bks Accounting Solution

Jan 2021 - Jan 2026 (5 years)

Onboarded new clients from sales handover to active product usage through account setup, product walkthroughs, user training, and early milestone tracking. Supported customers using Simple bks accounting software by explaining features, resolving day-to-day product questions, and helping users understand workflows.

Slack Zoom Google Meet Microsoft Teams Simple Bks Quickbooks Zoho Books Product Testing Client Onboarding Customer Support Documentation Process Improvement

Cashier

Mozaya Classic International

Jan 2015 - Jan 2017 (2 years)

Processed customer payments accurately while maintaining proper cash records and daily till balances. Provided friendly front-line customer service and supported customer loyalty through professional communication.

Cash Handling Customer Service Record keeping

Firstmonie Agent

Sludba Sourcing Firm

Jan 2014 - Dec 2014 (11 months)

Registered customers on the Firstmonie mobile banking platform and educated them on wallet usage. Processed cash-in and cash-out transactions while maintaining accurate till and wallet records.

Mobile Banking Customer Education Transaction Processing Record keeping

Class Teacher

Grace Creek Nursery & Primary School

Jan 2012 - Jan 2014 (2 years)

Delivered classroom instruction and supported pupils' academic development. Identified pupils' strengths and learning gaps and provided individual support.

Classroom Instruction Student Support