I managed daily account operations as a Digital Community & Operations Coordinator for a Digital Media & Content Brand, tracking team tasks and audience engagement. I also improved communication processes to reduce delays and support daily engagement goals.
As a Live Chat Support Specialist for a Subscription-Based Digital Platform, I managed real-time messaging queues, handled customer issues, and upsold digital products and platform offers. My experience also includes retail customer service, client consultations and quality control, and tutoring in grammar and writing.

