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Temitope AdegokeTA
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Temitope Adegoke

@temitopeadegoke1

Customer support and digital operations specialist who managed live-chat queues, supported subscribers, and coordinated online community operations.

Nigeria
Message

I managed daily account operations as a Digital Community & Operations Coordinator for a Digital Media & Content Brand, tracking team tasks and audience engagement. I also improved communication processes to reduce delays and support daily engagement goals.

As a Live Chat Support Specialist for a Subscription-Based Digital Platform, I managed real-time messaging queues, handled customer issues, and upsold digital products and platform offers. My experience also includes retail customer service, client consultations and quality control, and tutoring in grammar and writing.

Experience

Work history, roles, and key accomplishments

SP

Live Chat Support Specialist

Subscription-Based Digital Platform

Jan 2025 - Apr 2025 (3 months)

Managed high-volume, real-time messaging queues to keep subscribers engaged and satisfied. Used active listening and friendly communication to upsell digital products and platform offers.

RI

Corporate Communications & Administrative Assistant

Regional Educational Institution

Jan 2024 - May 2024 (4 months)

Kept office workflows and documents organized to help daily operations run smoothly. Created training and communication materials that increased engagement among team members.

CE

Retail Sales & Customer Service Associate

Commercial Retail Enterprise

Jan 2019 - Dec 2022 (3 years 11 months)

Provided friendly, helpful customer service and answered product questions clearly to close sales. Handled daily cash and card transactions, balanced the register, and tracked inventory accuracy.

Education

Degrees, certifications, and relevant coursework

Ekiti State University logoEU

Ekiti State University

Bachelor of Education, English Education

2022 -

Pursuing a Bachelor of Education in English Education, with ongoing studies as of 2026.

Tech stack

Software and tools used professionally

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