Nkiru Anubiri
@nkiruanubiri
Customer-focused Customer Service Representative delivering efficient client solutions.
NigeriaWhat I'm looking for
I am a dedicated customer service professional with hands-on experience across phone, email, WhatsApp, Instagram and in-person support, skilled at resolving complaints, managing client records in CRM systems, and improving service delivery. I have consistently reduced response times, tracked and analyzed client satisfaction trends, and escalated recurring issues for organizational improvements.
With a Higher National Diploma in Science Lab Technology and National Youth Service Corps experience, I combine strong communication, interpersonal, and problem-solving abilities with proficiency in Microsoft Office and digital tools. I prioritize client retention and accurate documentation, and I strive to foster positive relationships that drive loyalty and repeat business.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
White Crust Ltd
Aug 2024 - Present (1 year 6 months)
Provide first-line customer support across phone, email, WhatsApp, Instagram and in-person, logged and escalated recurring issues to management, and built positive client relationships that improved loyalty and repeat business.
Customer Service Representative
Jules and Jones Consulting
May 2023 - Jun 2024 (1 year 1 month)
Assisted clients with service inquiries, billing and product information, conducted onboarding sessions, escalated technical challenges, and tracked client satisfaction to support service improvements during NYSC.
Customer Service Representative
U & I Global Travels
Nov 2021 - Feb 2023 (1 year 3 months)
Handled client inquiries on visa, travel insurance and bookings, scheduled appointments with travel consultants, reduced average response times, and maintained accurate CRM records including travel history.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic Oko
Higher National Diploma, Science Laboratory Technology
2016 - 2020
Completed a Higher National Diploma in Science Laboratory Technology, covering practical and theoretical laboratory techniques and procedures.
Availability
Location
NigeriaAuthorized to work in
Job categories
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