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alaba alfred

@alabaalfred

I resolve client issues and deliver responsive customer support across high-volume service environments.

Nigeria
Message

At Que Justice Ventures Limited, I coordinate client and stakeholder requirements across 4–6 active engagements, manage follow-ups, and prepare reports and dashboards that support service monitoring and decision-making.

I've spent more than 10 years supporting customers at Pipeline Immigration Consulting, HOBEMS Enterprise, and CNSSL Contact Centre Ltd. I handle high-volume phone and email enquiries, complaint resolution, case tracking, CRM records, documentation, and service improvements with professionalism, empathy, and attention to detail.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

AQ

AQskill

Certification, Virtual Assistance

Virtual Assistance Certification from AQskill, completed in 2026.

University of Lagos logoUL

University of Lagos

Bachelor of Science, Business Administration

2006 - 2010

Bachelor of Science in Business Administration from the University of Lagos, completed from 2006 to 2010.

Tech stack

Software and tools used professionally

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