Open to opportunities

Nkem Okeke

@nkemokeke

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I deliver remote customer support and operations across phone, chat, email, and social media.

Nigeria

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What I'm looking for

I'm looking for a remote customer service or support role where I can resolve customer issues across phone, email, chat, and social media, contribute to service improvements, and work independently within a distributed team.

I've delivered end-to-end remote customer support and operations for Amabakesandchops, handling phone, email, chat, and social media enquiries for a decade.

I resolve complaints, process and follow up on orders, maintain accurate customer records, and build relationships that support repeat business and positive feedback. I also coordinate inventory, staff scheduling, service delivery, and improvements based on customer feedback.

Through my freelance personal brand work, I support customers across Instagram, Facebook, and WhatsApp while maintaining a clear, professional brand voice.

I'm equipped to work independently in remote teams with reliable internet, backup mobile data, a quiet workspace, and availability across time zones.

Experience

Work history, roles, and key accomplishments

Current

Social Media Manager & Community Support

Current

Freelance / Personal Brand

Jan 2015 - Present (11 years 9 months)

Provided customer support and community management across social media platforms, responding to inquiries and resolving issues.

Social Media Customer Support Instagram Facebook WhatsApp Community Management Customer Service

Customer Service Representative / Operations Manager

Amabakesandchops

May 2015 - May 2025 (10 years)

Delivered end-to-end customer support via phone, email, chat, and social media in a remote environment. Managed daily operations, including inventory coordination and staff scheduling.

Customer Support Complaint Resolution Order Processing CRM Documentation Reporting Google Workspace Microsoft Office