Nkechi Okoroafor

I am an experienced customer service and operations professional with a strong record in managing customer interactions, administrative support, and process coordination. I leverage tools like Microsoft 365, Google Workspace, and collaboration platforms to streamline workflows and improve client satisfaction.

In operations roles I supported delivery management, dispatch coordination, and compliance with safety and transportation regulations, ensuring efficient day-to-day service delivery and fleet upkeep. I have handled high-volume inbound and outbound calls, processed orders, managed returns, and maintained detailed interaction records.

As a social media manager I developed content, ran targeted campaigns, grew audience engagement, and maintained comprehensive customer databases to support lead generation and relationship management. I also trained and mentored new customer service staff to uphold company standards and performance.

I am skilled in a range of productivity and customer support platforms, comfortable coordinating remote teams, and experienced using AI and remote desktop tools to resolve issues and optimize operations. I bring a customer-first ethos and practical experience in both client-facing and back-office functions.