BOLAJI LOFINMAKIN
@bolajilofinmakin
Customer-focused Social Media Manager providing Tier 2 support, issue resolution, and CRM-driven customer experience improvements.
NigeriaWhat I'm looking for
I’m a detail-oriented, customer-focused Social Media Manager with over 4 years of experience delivering Tier 2 support across social media, email, chat, and phone. I resolve complex inquiries and complaints independently while maintaining professionalism in high-volume environments.
I troubleshoot technical and product-related issues, escalate only when necessary with complete case documentation, and keep accurate records in CRM tools. I also identify recurring customer issues and trends, collaborating with internal teams to implement improvements that reduce repeat complaints.
Before this, I coordinated daily production operations and maintained precise inventory, quality checks, and production logs at FOODCO. I bring a strong problem-solving mindset, excellent written/verbal communication, and the ability to quickly learn new tools and processes to help teams deliver exceptional customer experiences—especially in beauty and retail.
Experience
Work history, roles, and key accomplishments
Social Media Manager
Babsstore
Jun 2020 - Sep 2024 (4 years 3 months)
Delivered Tier 2 customer support across phone, email, chat, and social media, resolving complex inquiries and maintaining detailed CRM documentation. Troubleshot product issues, escalated when necessary with complete case notes, and worked with internal teams to identify recurring trends and reduce repeat complaints.
Production Baker
Foodco
Mar 2018 - Oct 2019 (1 year 7 months)
Coordinated daily production operations and resolved operational challenges to ensure smooth workflow and customer satisfaction. Maintained accurate inventory records, quality checks, and production logs while handling documentation in a fast-paced environment.
Field Manager
IITA
May 2013 - Aug 2014 (1 year 3 months)
Coordinated team activities and supported project delivery through stakeholder communications and thorough documentation. Maintained operational documentation to help ensure timely workflow and reporting.
Education
Degrees, certifications, and relevant coursework
The Polytechnic, Ibadan
Higher National Diploma (HND) in Public Administration, Public Administration
Earned a Higher National Diploma (HND) in Public Administration at The Polytechnic, Ibadan.
The Polytechnic, Ibadan
National Diploma (ND) in Public Administration, Public Administration
Earned a National Diploma (ND) in Public Administration at The Polytechnic, Ibadan.
NECO (Secondary Education Certificate)
NECO Secondary School Certificate (Art Class), Art
Completed the NECO secondary education certificate (Art Class).
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
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