Open to opportunities

Dorcas Ojo

@dorcasojo

Message

I resolve customer concerns across phone, chat, email, and social channels.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support or client-facing role where I can resolve customer concerns, build strong relationships, use CRM and help desk tools, and contribute to a reliable, high-quality support experience.

I've delivered customer support at Cloud Sentrics, responding to inquiries across phone and digital channels while resolving complaints and maintaining accurate client records.

As a freelance Virtual Sales & Client Support Specialist, I've managed client queries, follow-ups, after-sales support, and stakeholder expectations independently. I also planned digital marketing campaigns across social media to grow audiences and drive engagement.

I bring active listening, clear communication, business acumen, and a consistent focus on customer satisfaction to every interaction.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Cloud Sentrics

Jan 2025 - Dec 2026 (1 year 11 months)

Responded to customer inquiries via phone and digital channels, resolving complaints and maintaining accurate records. Collaborated with stakeholders to ensure timely resolution of client issues.

Customer Support Active Listening Problem Solving Complaint Handling Stakeholder Management Data Entry CRM Freshdesk Zendesk Gmail Google Workspace

Virtual Sales & Client Support Specialist

Freelance / Independent

Jan 2022 - Dec 2026 (4 years 11 months)

Provided remote customer and sales support, managing client communications and resolving concerns independently. Executed digital marketing campaigns to drive engagement and audience growth.

Customer Support Sales Support Client Communication Stakeholder Management Business Acumen Time Management Digital Marketing Social Media