Open to opportunities

Oluwatimilehin Ogunleye

@oluwatimilehinogunle

Message

I resolve customer issues and build engagement across phone, WhatsApp, social media, and remote channels.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer service role where I can resolve inquiries, maintain a professional brand voice, support customers across digital channels, and work flexibly across time zones.

I've supported customers at Temkemy Global, resolving daily inquiries and complaints across phone, WhatsApp, and in-person channels while protecting brand trust.

As a freelance Social Media & Content Manager, I handle customer conversations for small business clients and manage Instagram and TikTok accounts for hospitality and retail brands. My structured content strategies increased engagement by up to 45%.

At Agbelogba Farms, I built client relationships and drove repeat business through targeted follow-ups, contributing to a 30% increase in sales.

I also create SEO-focused blog posts, product descriptions, marketing copy, and social captions remotely. I'm comfortable working independently, meeting deadlines, maintaining clear communication, and delivering consistent customer experiences across digital channels.

Experience

Work history, roles, and key accomplishments

Current

Social Media & Content Manager

Current

Freelance

Jan 2022 - Present (4 years 7 months)

Handled customer inquiries and complaints professionally via direct messages for multiple small business clients. Managed Instagram and TikTok accounts for hospitality and retail clients, increasing engagement by up to 45% through structured content strategy.

Social Media Management Content Strategy Instagram TikTok Customer Service Remote Work

Current

Content Writer

Current

Remote & Project-Based

Jan 2021 - Present (5 years 7 months)

Delivered SEO-focused blog posts, product descriptions, and marketing copy for small brand clients, fully remote. Wrote social captions that improved reach and conversions, demonstrating strong written communication under remote/async working conditions.

SEO Content Writing Copywriting Social Media Remote Work

Customer Service Representative

Temkemy Global

Jan 2021 - Dec 2023 (2 years 11 months)

Responded to daily customer inquiries via phone, WhatsApp, and in-person interactions, maintaining fast response times and a professional tone. Resolved complaints efficiently while protecting brand reputation and customer trust.

Customer Support Complaint Resolution Upselling CRM

Sales Executive

Agbelogba Farms

Jan 2020 - Dec 2021 (1 year 11 months)

Built ongoing client relationships to understand needs and drive repeat business, increasing sales by 30% through targeted follow-ups. Resolved customer complaints and maintained service quality to protect client retention.

Sales Complaint Resolution Record keeping Reporting Customer Relationship Management