David Maurice

At Freelance / Remote, I respond to customer inquiries across messaging channels and phone, with an average response time under five minutes.

I resolve complaints, process refunds and exchanges, and follow up with customers. I maintained a 95%+ customer satisfaction rating and reduced repeat complaints.

I also manage FAQs, canned responses, and a knowledge base to improve response speed. I log interactions and feedback in Trello, Notion, and Google Sheets for reporting.

Previously, as a Customer Support Assistant at Small Business Support (Uyo), I handled inbound calls and social messages, helped customers with orders and delivery issues, and created daily support reports.