Niyanta Sharma

Spearheaded day-to-day operations and cross-functional strategy across two high-traffic café outlets, improving operational efficiency by 30%. Conceptualized and executed community-driven initiatives, increasing off-peak footfall by 60% and generating significant additional monthly revenue. Oversaw vendor management, contract negotiation, and developed SOPs for staff training.

Founded and scaled a concept café brand, managing all aspects of operations including vendor procurement, customer service, and inventory. Curated in-house cultural events and wellness-led experiences, increasing returning customer rates by 45%. Directed brand positioning, local marketing strategies, and managed a team of 10+ staff while maintaining full financial and operational control.

Led daily center operations for a high-volume fitness facility with over 200 active members. Coordinated schedules across multiple verticals including group classes and personal training. Streamlined team communication and client onboarding processes, increasing customer satisfaction scores by 18%.

Managed end-to-end order processing and validation for software licensing and cloud subscriptions across Chinese-speaking markets. Acted as the key Mandarin-language liaison for cross-border teams, facilitating seamless communication. Reviewed and processed high-volume enterprise orders, ensuring 100% compliance with internal policies, and created internal documentation to improve handover clarity

Held merchandising roles in export and production companies across Asia from 2015 to 2016. Developed foundational skills in communication, vendor coordination, and documentation.

Completed a Master of Science degree in Communication at St. Joseph's College. This program likely focused on advanced communication theories and practices.

Obtained a Bachelor of Arts degree in Journalism & Communication from Manipal University. This foundational program provided skills in media, reporting, and communication strategies.