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Eshaan Golha

@eshaangolha

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Experienced Lead Manager specializing in E-commerce Operations and Project Management.

India

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What I'm looking for

I seek a challenging role in a dynamic organization that values innovation and teamwork, offering opportunities for growth and development.

I am a seasoned professional with over 12 years of experience in E-commerce operations and project management. Currently, I serve as a Lead Manager at Lumina Datamatics, where I lead multiple teams and ensure seamless workflow and effective communication between on-shore and off-shore teams. My role involves mentoring team members, managing escalations, and ensuring timely project delivery while maintaining strong relationships with stakeholders.

Previously, I held the position of E-commerce Operations Lead at NewAge Product Designs, where I coordinated cross-functional teams to deliver projects on time and within budget. My expertise in strategic planning and execution has allowed me to identify and resolve operational gaps effectively. I have a proven track record of enhancing team performance through training programs and resource management, ensuring that all team members are equipped to meet the demands of a dynamic work environment.

Experience

Work history, roles, and key accomplishments

Current

Lead Manager

Current

Lumina Datamatics

Dec 2022 - Present (2 years 5 months)

As Lead Manager, I guided and mentored team members, supervised workflow, and managed escalations. I directed multiple teams, ensuring timely delivery and maintaining stakeholder relationships while managing project margins and training programs.

Team Leadership Workflow Management Stakeholder Management Project Management Escalation Management Budget Management Salesforce

E-commerce Operations Lead

NewAge Product Designs Pvt. Ltd.

Feb 2020 - Nov 2022 (2 years 9 months)

In this role, I coordinated cross-functional teams for timely project delivery, maintained project documentation, and managed a small team. I also automated processes and analyzed inventory management using third-party software.

Team Coordination Documentation Inventory Management Data Analysis Process Automation Stakeholder Engagement Reporting SOP Development Excel

Associate Project Manager

Cenveo Publisher Services

Sep 2016 - Feb 2020 (3 years 5 months)

Oversaw client service projects in label production and graphics design. Managed project teams, defined business requirements, and maintained productivity and quality reports to enhance project efficiency.

Project Management Client Services Team Leadership Quality Assurance Process Improvement Communication Stakeholder Management Resource Allocation Reporting

Sr. Business Development Executive

Tolexo Online Pvt. Ltd.

Apr 2015 - May 2016 (1 year 1 month)

Responsible for client acquisition through cold calls, onboarding sellers, and managing product content for the e-commerce portal. Ensured effective communication and after-sales service.

Business Development Cold Calling Content Management Sales Reporting Customer Service Onboarding Negotiation Relationship Management

Assistant Manager – Sales

Wonderchef Home Appliances Pvt. Ltd.

May 2012 - Feb 2015 (2 years 9 months)

Managed corporate sales and client relationships, developed sales strategies, and coordinated events for brand awareness. Ensured timely delivery and handled customer complaints effectively.

Sales Management Event Coordination Strategy Development Inventory Management Customer Service Reporting Advertising Negotiation

Marketing Executive (Intern)

Indian Cricket Dundee

Sep 2011 - Dec 2011 (3 months)

Assisted in marketing initiatives as an intern, gaining exposure to promotional strategies and client engagement.

Marketing Client Engagement Communication Team Collaboration Research Reporting Event Planning Social Media Content Creation

Education

Degrees, certifications, and relevant coursework

Wigan & Leigh College

Post Diploma in Business Management, Business Management

2011 - 2013

Grade: Distinction/Merit

Completed a Post Diploma in Business Management with a focus on Marketing, achieving Distinction/Merit. The program covered various aspects of business management and marketing strategies.

Wigan & Leigh College

Bachelor in Business Administration, Business Administration

2009 - 2011

Grade: Distinction/Merit

Earned a Bachelor in Business Administration, achieving Distinction/Merit. The curriculum included core business principles, management practices, and marketing techniques.