Shalini Sharma Khajuria
@shalinisharmakhajuri
Operations and delivery leader driving service excellence, process optimisation, and cross-cultural team performance.
What I'm looking for
I am an adaptable operations and delivery leader with 16 years of cross-industry experience managing service delivery, people, and stakeholder engagement across India, Japan, and Europe. I focus on aligning cross-functional teams with organisational goals and leveraging data for strategic decision-making.
As a certified Project Management Professional (PMP), I have successfully led teams of 20–30 people to ensure SLA compliance, business continuity, and quality assurance while managing risk and driving service improvement initiatives.
My background spans operations, product management, and research roles where I directed daily operations, procurement, vendor management, and international product portfolios. I have led large workshops, managed recruitment and performance, and executed marketing and communication projects to enhance brand presence.
I bring multilingual capabilities (English, Hindi, intermediate Japanese), advanced Excel and dashboard skills, and a practical, stakeholder-focused approach to delivery. I am motivated to improve customer experience and operational frameworks in complex environments.
Experience
Work history, roles, and key accomplishments
Assistant Language Teacher
Interac Inc.
Mar 2024 - Mar 2025 (1 year)
Directed curriculum planning, performance monitoring, and stakeholder communication across multiple schools while leading cross-cultural collaboration with Japanese counterparts to ensure smooth daily operations.
Communication & Marketing Consultant
Harsh Enterprises
Apr 2021 - Jan 2024 (2 years 9 months)
Developed marketing strategies and executed campaigns to enhance brand presence, handled stakeholder communication, and ensured alignment with client expectations across projects.
Director & Partner
Agapé Sourcers and Sellers Pvt. Ltd.
Jun 2016 - Mar 2021 (4 years 9 months)
Directed daily operations including procurement, inventory planning, marketing, and vendor management while managing team performance, recruitment, and strategic decision-making.
ESL Instructor
Shane English School
Apr 2019 - Dec 2019 (8 months)
Taught English to adult, young, and very young Japanese learners, adapting instruction for diverse learner groups and improving engagement through tailored lessons.
Product Manager
Genetix Biotech Asia Pvt. Ltd.
Jan 2013 - Mar 2016 (3 years 2 months)
Managed a portfolio of international scientific products, coordinated with suppliers, hired and trained business development staff, and led workshops and exhibitions to expand market reach.
Research Officer
Sandor Proteomics Pvt. Ltd.
Mar 2012 - Dec 2012 (9 months)
Conducted genomic sequencing, contributed to grant proposals and technical reports, and facilitated inter-departmental coordination for project delivery.
Project Assistant
University of Delhi South Campus
Sep 2009 - Dec 2011 (2 years 3 months)
Led DNA analysis projects involving over 1,500 samples, mentored postgraduate students, and contributed to GWAS-related gene resequencing studies.
Education
Degrees, certifications, and relevant coursework
IK Gujral Punjab Technical University
Master of Science, Bioinformatics
2013 - 2013
Completed an M.Sc. in Bioinformatics covering computational biology methods and bioinformatics analyses.
University of Dundee
Master of Science, Human Identification
2008 - 2008
Completed an M.Sc. in Human Identification with coursework and research focused on forensic identification techniques.
Amity University, Noida
Bachelor of Science (Hons), Forensic Science
2007 - 2007
Awarded a B.Sc. (Hons) in Forensic Science with training in forensic techniques and laboratory methodologies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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