Jaspreet Singh
@jaspreetsingh10
Operations Team Lead driving SLA compliance, workforce management, and KPI-led process improvement across large field operations.
IndiaWhat I'm looking for
I’m an Operations & Project Management professional with 4+ years of progressive experience in large-scale field operations, workforce management, SLA compliance, and process improvement. I’ve managed and mentored 2,500+ personnel, consistently delivering 98% on-time results through proactive planning, real-time monitoring, and capacity optimization.
At Awign Enterprises, I progressed from Operations Associate to Senior Operations Associate and then to Operations Team Lead, earning two promotions in three years. I build KPI dashboards in Google Sheets for senior decision-making, oversee vendor relationships and budgets, and maintain strong delivery outcomes—backed by four internal awards (Best Squad, Alpha Player, Wow Award, and Gem Award). Currently, I’m seeking a remote Operations or Project Manager role where I can scale execution with data, accountability, and continuous improvement.
Experience
Work history, roles, and key accomplishments
Operations Associate
Centre for Teacher Accreditation (CENTA) Pvt. Ltd.
Sep 2025 - Present (10 months)
Managed end-to-end exam operations lifecycle including scheduling, score generation, quality evaluation, and certificate distribution, achieving 100% on-time completion across cohorts. Oversaw lead validation and QA for an online tutoring project to improve tutor-mandate alignment and onboarding pipelines.
Operations Team Lead
Awign Enterprises Pvt. Ltd.
May 2025 - Sep 2025 (4 months)
Directed end-to-end field operations for 2,500+ personnel across simultaneous projects, including workforce planning, attendance, payouts, and logistics. Built Google Sheets KPI dashboards for senior leadership and maintained a 98% on-time delivery rate.
Senior Operations Associate
Awign Enterprises Pvt. Ltd.
Jan 2024 - Apr 2025 (1 year 3 months)
Expanded ownership across operations including capacity planning, vendor coordination, and KPI tracking as project scope grew.
Operations Associate
Awign Enterprises Pvt. Ltd.
Aug 2022 - Dec 2023 (1 year 4 months)
Supported field operations including workforce coordination, attendance tracking, payout processing, and day-to-day execution.
Supply Executive
Loadshare Networks
Mar 2022 - May 2022 (2 months)
Managed high-volume order processing within a 10-minute rapid-delivery SLA by tracking KPIs and escalating exceptions.
Operations & Supply Executive
Baker's Pride
Oct 2021 - Feb 2022 (4 months)
Managed daily shipment scheduling and partner coordination to ensure accurate, timely retail deliveries.
Marketing Executive
Grandway Incorporated
Sep 2020 - Sep 2021 (1 year)
Coordinated procurement and managed supplier communication to support manufacturing operations.
Tournament Host
Gamerji India
May 2020 - Aug 2020 (3 months)
Hosted and moderated live eSports events, managing participant communications and event logistics.
Education
Degrees, certifications, and relevant coursework
Chandigarh University
Bachelor of Business Administration, Business Administration
Pursuing a Bachelor of Business Administration (BBA) at Chandigarh University, expected to complete in Dec 2026.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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