Deanna Elliott
@deannaelliott
Experienced customer service representative focused on empathy, problem-solving, and HIPAA-compliant patient access.
United StatesWhat I'm looking for
I am an experienced customer service professional with over seven years supporting healthcare and insurance customers, delivering empathetic, solutions-focused service that builds loyalty and trust.
I have a strong track record working in high-volume call environments, maintaining up-to-date product knowledge, meeting quality and call-time targets, and responding positively to rapid change.
My background includes patient access, appointment scheduling, insurance verification, and strict adherence to HIPAA confidentiality requirements, which enables me to accurately collect patient information and protect privacy.
I thrive in team settings, prioritize customer needs, and consistently offer customized solutions to improve customer experiences and operational outcomes.
Experience
Work history, roles, and key accomplishments
CHCustomer Service Advocate
Cigna Healthcare
Apr 2022 - Feb 2025 (2 years 10 months)
Handled high-volume customer inquiries remotely, delivering prompt service and maintaining up-to-date product knowledge to prioritize customer needs and improve satisfaction.
Patient Access Representative
Spectraforce Technologies
Nov 2021 - Mar 2022 (4 months)
Managed inbound calls, provided office information, and maintained patient confidentiality in compliance with HIPAA while adapting proactively to changing workflows.
UNCustomer Service Advocate
UnitedHealthcare
Oct 2018 - Aug 2021 (2 years 10 months)
Resolved customer concerns with empathy and efficiency, provided detailed account and service information, and built long-term customer relationships to enhance loyalty.
Customer Service Representative
Advanced Call Center Technologies, LLC
Mar 2017 - Nov 2018 (1 year 8 months)
Adhered to scripts and policies to meet call-time and quality targets, recorded customer interactions accurately, and provided tailored recommendations to resolve issues.
Education
Degrees, certifications, and relevant coursework
Harlingen High School South
High School Diploma, High School Diploma
Completed high school at Harlingen High School South in September 2015.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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