Open to opportunities

Meenal Singh

@meenalsingh

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Experienced operations and accounts receivable leader focused on process improvement and client satisfaction.

India

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What I'm looking for

I seek a role combining operations and finance leadership where I can drive process improvements, coach teams, manage AR, and enhance client satisfaction.

I am an experienced operations and finance professional with a strong track record in accounts receivable, client relationship management, and team leadership across B2B and insurance sectors. I have led teams, managed escalations, and driven process improvements that enhanced efficiency and client satisfaction.

At Aptara I supervise daily team operations for B2B client communications and serve as an escalation point while implementing performance metrics and training programs. Previously at Genpact I led a finance and accounting team handling collections, dispute resolution, chargebacks, reconciliations, and actionable financial analysis to improve cash flow and reduce errors.

I bring practical expertise in policy administration, pension and benefits operations, SOP development, and quality control auditing. I am results-driven, client-focused, and committed to coaching teams to meet high accuracy and productivity standards.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager - B2B Process

Current

Aptara

Mar 2025 - Present (1 year)

Lead a team managing B2B client communications via chat, email, and phone; supervised daily operations, tracked performance metrics, and implemented process enhancements to improve efficiency and client satisfaction.

Team Leadership B2B Customer Support Process Improvement Performance Management Client Communication

Management Trainee

Genpact

Feb 2020 - May 2024 (4 years 3 months)

Led a finance and accounting team of 4 FTEs focusing on receivables management, dispute resolution, chargeback administration, and reporting; delivered process improvements that optimized cash flow and reduced errors.

Accounts Receivable Chargebacks Dispute Resolution Financial Reporting Data Analysis Process Improvement

Sr. Executive - Operations

Optum

May 2018 - Aug 2019 (1 year 3 months)

Supported policy administration for health insurance operations, coordinating with onshore teams for policy updates, renewals, cancellations, and consistently met production and accuracy targets.

Policy Administration Operations Management Client Coordination SLA Management

Sr. Executive

CSC

Sep 2016 - Apr 2018 (1 year 7 months)

Managed the bill change process for a US life insurance client, handled client queries and escalations, monitored team productivity, and developed and maintained SOPs to ensure SLA adherence.

SOP Development Team Coordination SLA

Benefits Operations Administrator

Aon Hewitt

Oct 2014 - May 2016 (1 year 7 months)

Supported defined benefits pension processes for retired Canadian employees, tracked and approved pension payouts and transfers, performed quality audits, and handled client escalations during weekly client calls.

Pension Administration Payments Processing Quality Control