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@meharajjayamoney
Experienced customer service professional with over 7 years in the field.
I am a detail-oriented customer service professional with over 7 years of experience in managing customer inquiries and resolving issues effectively. My expertise lies in handling various customer interactions through channels such as email, chat, voice, and social media. I am seeking to leverage my skills in a Senior Agent Customer Service role, where I can contribute to enhancing user experience through proactive issue identification and resolution.
Throughout my career, I have been responsible for investigating, following up on, and resolving difficult issues to ensure customer satisfaction. My role at Centauri Service and Technology involved optimizing product and process to enhance user experience. I have also mentored junior team members and managed employee relationships, fostering a collaborative environment that drives team success.
My previous positions, including Team Leader and Customer Service Executive, have equipped me with strong problem-solving abilities and excellent communication skills. I am passionate about delivering exceptional service and am committed to continuous improvement in customer service operations.
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Work history, roles, and key accomplishments
Centauri Service and Technology
Dec 2023 - Mar 2025 (1 year 3 months)
Detail-oriented customer service professional with over 7 years of experience in managing customer inquiries and resolving issues effectively. Responsible for investigating, following up on, and resolving difficult issues to enhance user experience.
Conduent Business Malaysia Pte Ltd
Dec 2023 - Jan 2024 (1 month)
Handled group airline ticketing and queries, requests, and refunds/rebooking of tickets while meeting individual and team KPIs. Coordinated with internal teams for timely delivery of solutions according to client needs.
Daythree Business Services Sdn Bhd
Jan 2018 - Oct 2021 (3 years 9 months)
Evaluated departmental needs and delegated tasks to optimize production. Conducted weekly staff meetings to review project updates and provided training and support to motivate team members.
Total Marine & Claim Services Pte Ltd
Jan 2017 - Aug 2018 (1 year 7 months)
Surveyed damaged goods and negotiated claims while ensuring compliance with international maritime regulations. Involved in cargo and marine surveys for claim settlements.
Degrees, certifications, and relevant coursework
Diploma, Operation Management
2013 - 2015
Software and tools used professionally
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