Meharaj Jayamoney

I am a detail-oriented customer service professional with over 7 years of experience in managing customer inquiries and resolving issues effectively. My expertise lies in handling various customer interactions through channels such as email, chat, voice, and social media. I am seeking to leverage my skills in a Senior Agent Customer Service role, where I can contribute to enhancing user experience through proactive issue identification and resolution.

Throughout my career, I have been responsible for investigating, following up on, and resolving difficult issues to ensure customer satisfaction. My role at Centauri Service and Technology involved optimizing product and process to enhance user experience. I have also mentored junior team members and managed employee relationships, fostering a collaborative environment that drives team success.

My previous positions, including Team Leader and Customer Service Executive, have equipped me with strong problem-solving abilities and excellent communication skills. I am passionate about delivering exceptional service and am committed to continuous improvement in customer service operations.