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NINGOMBAM SINGH

@ningombamsingh

Collections specialist at EXELA TECHNOLOGIES handling Debt Collection AMR outreach, repayment negotiations, and account reconciliation.

At EXELA TECHNOLOGIES, I manage high-volume calling and past-due account outreach in the Debt Collection AMR process for client organizations.

I negotiate repayment terms and resolve financial disputes while following compliance standards.

I reconcile and document accounts in Zendesk and Hubspot, and investigate account status using skip tracing principles to locate non-responsive individuals.

I bring over 2 years of experience in debt recovery and financial services operations, supported by a Master of Arts in English and an Advanced Diploma in Computer Applications.

Experience

Work history, roles, and key accomplishments

ET

Call Centre Representative

Exela Technologies

Managed high-volume calling and past-due account outreach within the Debt Collection AMR process. Negotiated repayment terms, resolved disputes, and performed account reconciliation using Zendesk and Hubspot.

Debt Collection Negotiation Account Reconciliation High Volume Calls Account Documentation Dispute Resolution Compliance standards Asset Management Zendesk HubSpot Skip tracing

ET

Call Centre Representative

Exela Technologies

Managed high-volume calling and past-due account outreach within the Debt Collection AMR process to maximize recovery for client organizations. Negotiated repayment terms and resolved financial disputes through professional communication and compliant negotiation strategies.

Debt Collection Negotiation Account Reconciliation High Volume Calls Account Documentation Dispute Resolution Compliance standards Asset Management Zendesk HubSpot Skip tracing

Education

Degrees, certifications, and relevant coursework

ME

Master of Arts (M.A.) in English

Master of Arts, English

Grade: A+

Pursuing Master of Arts in English with a CGPA of 8.25 and grade A+.

AA

Advanced Diploma in Computer Applications (ADCA)

Advanced Diploma, Computer Applications

Grade: A

Completed Advanced Diploma in Computer Applications with a score of 78% and grade A in January 2025.

BB

Bachelor of Arts (B.A.)

Bachelor of Arts

Grade: A+

Completed Bachelor of Arts with a CGPA of 8.71 and grade A+ in January 2025.

HC

Higher Secondary / HSLC Examination in Class 10

Higher Secondary / HSLC Examination

Completed Higher Secondary / HSLC Examination in Class 10 with a score of 63% in January 2024.

PC

Poona College of Arts, Science and Commerce

Participation Certificate, Teamwork and Collaboration

Participated in an International Level Webinar on Teamwork and Collaboration and received a participation certificate in September 2021.

AC

Aki's Poona College of Arts, Science and Commerce

Participation Certificate, Personality Development and Interpersonal Skills

Participated in an International Level Webinar on Personality Development and Interpersonal Skills and received a participation certificate.

Tech stack

Software and tools used professionally

Zendesk

HubSpot

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

30k+ USD

Job categories

Collections Specialist Call Center Representative Debt Collection Agent

Skills

Debt Collection Debt Recovery Payment Negotiation Account Reconciliation Dispute Resolution Skip tracing High Volume Calls Account Documentation Compliance standards Asset Management Zendesk HubSpot CRM Tools Debt Collection AMR

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