Looking for a job

Sameer Ali

@sameerali7

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Debt Collection Associate at Provana handling overdue accounts, payment options, and accurate CRM records.

India

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What I'm looking for

I’m seeking a challenging job opportunity where I can continue improving my knowledge and skills and gain exposure.

At Provana, I make and receive calls about overdue payments, explain balances and due dates, and discuss payment options within company policy. I verify customer identities and record promises to pay in the CRM.

Previously, I handled customer support at TelusDigital and Ienergizer, addressing order and account issues, billing, payments, and refunds. I documented interactions and escalated complex cases when needed.

Experience

Work history, roles, and key accomplishments

Current

Debt Collection Associate

Current

Provana

Jan 2026 - Present (10 months)

Make outbound and receive inbound calls from customers with overdue payments, remind them of balances, explain charges, offer payment plans, and log promises to pay in CRM.

Debt Collection Outbound Calls Inbound Calls Client Communication FDCPA Compliance CRM Payment Processing

Customer Support Associate

TelusDigital

Jul 2024 - Jan 2026 (1 year 6 months)

Handled inbound customer queries related to orders, returns, refunds, and account issues, resolved concerns while maintaining high satisfaction, and documented interactions.

Customer Support Order Management Returns Refunds Account Management Documentation Escalation Management

Assistant Executive Customer Service

Ienergizer

Jun 2023 - Jun 2024 (1 year)

Handled inbound calls for US credit card customers, assisted with billing, payments, and account inquiries, verified customer identities, and updated CRM records.

Customer Service Inbound Calls Billing Payments Account Management CRM Security Protocols