Thanglompui Pulamte

I handle U.S. third-party collections at Encore Capital Group (Midland Credit Management), managing charged-off consumer accounts while negotiating settlements and payment plans. I also keep my work aligned with FDCPA and company policies, aiming to hit monthly recovery and quality targets.

Before that, I worked at Tata Consultancy Services (TCS) as a U.S. first-party collection specialist, managing first-party collection accounts and negotiating payment arrangements. I consistently focused on productivity, quality, and recovery goals.