Lara Mlinaric

I am a highly motivated and experienced Front Office Agent with a strong background in providing top-quality services in high-pressure settings. With years of experience working in hotels and cruise ships, I have developed strong problem-solving and critical-thinking skills, which I am eager to apply in my future roles.

Throughout my career, I have had the opportunity to work with diverse groups of people, including customers, vendors, and colleagues. I have a proven track record of developing and maintaining positive relationships with these groups, which has been essential in providing excellent customer service and ensuring the smooth operation of front office tasks.

In my current role at Scenic Cruises, I have been responsible for checking in over 100 guests on a weekly basis, processing payments, and resolving guest queries and crises. I have also been involved in security round checks, collecting breakfast cards, and preparing morning newspapers for guests. Additionally, I have kept detailed records and receipts of nightly bills and vendor payments.