Open to opportunities

Nilam Sharma

@nilamsharma

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Certified Project Manager with expertise in remote team leadership.

United States

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What I'm looking for

I am looking for a role that values collaboration and innovation, where I can lead impactful projects and contribute to team success.

I am a Certified Associate in Project Management (CAPM) with over six years of experience leading high-impact initiatives in the healthcare and retail sectors. My expertise lies in managing remote teams and optimizing operations, ensuring that project delivery aligns with business goals through Agile and Waterfall methodologies. I am passionate about driving automation and fostering stakeholder engagement, which has enabled me to deliver measurable improvements in cross-functional settings.

Throughout my career, I have transformed virtual workflows, reducing task processing time by 30% and improving collaboration across departments. I have successfully mentored remote team members, boosting productivity by 25% while creating a culture of accountability. My ability to develop automation tools has saved teams over 10 hours weekly, enhancing visibility and efficiency. I thrive in dynamic environments where I can lead Agile sprints, improve stakeholder satisfaction, and consistently exceed performance targets.

Experience

Work history, roles, and key accomplishments

Project Coordinator

Emory Johns Creek Hospital (Rotech)

Dec 2022 - Nov 2024 (1 year 11 months)

Led virtual process improvement projects that streamlined operations across administrative and clinical teams. Developed automation tools to eliminate manual tracking, saving 10+ hours weekly across teams.

Process Improvement Automation Tools

Process Optimization & Customer Experience Associate

Care Medical PHM

Jul 2016 - Dec 2022 (6 years 5 months)

Coordinated virtually across departments to reduce patient discharge delays by 30%. Created onboarding guides for patient education, cutting follow-up calls by 15%.

Process Optimization Customer Experience Insurance Verification

Operations Coordinator | Inventory & Fulfillment Strategy

Home Depot

Jul 2021 - Jul 2022 (1 year)

Managed fulfillment operations supporting over 1,000 transactions monthly, improving speed and accuracy. Enhanced in-store and online order retrieval response times by 15%.

Inventory Management Customer Service Digital Checklists

Education

Degrees, certifications, and relevant coursework

University of Michigan, Ann Arbor

Certification, Programming

Completed a certification in Programming for Everybody (Python) from the University of Michigan, Ann Arbor.

Google

Certification, Project Management

Earned a Foundations of Project Management certification from Google.

Project Management Institute (PMI)

Certified Associate in Project Management (CAPM), Project Management

Achieved the Certified Associate in Project Management (CAPM) credential from the Project Management Institute (PMI). This certification validates foundational knowledge in project management.