nikola g
@nikolag
Hospitality professional focused on guest experience and operational excellence.
SerbiaWhat I'm looking for
I am a hospitality and customer-service professional with a Bachelor (Honors) in Tourism and Hospitality Management and practical experience across hotels, retail, bars, and travel sales. I consistently deliver exceptional guest service, manage bookings and invoicing, and support daily operations using systems such as Booking.com and Fidelio.
In my current role as a hotel receptionist I prepare occupancy and revenue reports, upsell services, coordinate between departments, handle international guest correspondence in English, and train new reception staff. My background also includes retail procurement, bartending in high-traffic venues, and top-performing travel sales at tourism events.
I bring strong communication skills, analytical thinking, and experience in video production and community management. I seek to contribute to a stable, professional organization where I can support clients, optimize operations, and continue developing my skills.
Experience
Work history, roles, and key accomplishments
Hotel Receptionist
Hotel Aleksandar
Feb 2025 - Present (1 year 4 months)
Provide exceptional guest service through efficient check-in/out, manage bookings and invoicing, and prepare occupancy and revenue reports to support operational decisions; trained new reception staff and contributed to increased monthly revenue through upselling.
Sales Agent
Transcom
Jan 2025 - Present (1 year 5 months)
Handled English-language subscription retention by resolving objections, rebuilding trust, and converting canceled customers back to active users through targeted outreach and negotiation.
Retail Cashier / Procurement Assistant
Jugovic
Nov 2022 - Dec 2024 (2 years 1 month)
Managed sales transactions, supplier communication, inventory restocking and procurement to ensure smooth family-business operations, supporting process improvements that optimized workflow and customer satisfaction.
Bartender
Various Restaurants & Bars
Jun 2019 - Sep 2022 (3 years 3 months)
Delivered professional service in high-traffic hospitality venues, maintained product quality and speed of service, managed bar inventory, and assisted with events and private bookings.
Education
Degrees, certifications, and relevant coursework
Prirodno matematički fakultet
Bachelor with Honors, Tourism and Hospitality Management
Grade: 9.21 GPA
Activities and societies: Internships at Barcino Tours (2022) and Big Blue Travel (2023); freelancer video production (2021-2025); hospitality work experience during studies.
Completed a Bachelor (Honors) in Tourism and Hospitality Management with a GPA of 9.21, focusing on hospitality operations, sales, and client relations.
Availability
Location
SerbiaAuthorized to work in
Job categories
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