Ana Novitovic
@ananovitovic
BSc Geography candidate and seasoned accommodation manager focused on exceptional guest experiences.
SerbiaWhat I'm looking for
I am a BSc candidate in Geography (Tourism Management) with practical hospitality experience gained through seasonal roles managing private accommodation in Herceg-Novi and Kopaonik since 2017. I oversee end-to-end reservations, payments, housekeeping coordination, and guest transportation to ensure seamless stays.
I completed a Reservations internship at Hyatt Regency Belgrade, where I strengthened customer service and booking workflow skills, and I have experience leading both group and private CrossFit classes.
Detail-oriented and guest-focused, I bring consistent seasonal management experience, multilingual capability, and a commitment to delivering high-quality service in tourism and accommodation operations.
Experience
Work history, roles, and key accomplishments
Accommodation Manager
Private Accommodation
Dec 2019 - Present (6 years 2 months)
Managed reservations, payments, housekeeping and guest transportation for several private apartments during winter seasons in Kopaonik, maintaining high guest satisfaction since 2019.
Accommodation Manager
Private Accommodation
Jun 2017 - Present (8 years 8 months)
Managed end-to-end reservations, payments, housekeeping coordination, and guest transportation for multiple private apartments during summer seasons since 2017, ensuring seamless guest stays and repeat bookings.
HBCompleted a reservations department internship, strengthening customer service and booking workflows through hands-on support of reservation systems and guest communication.
Crossfit Coach
Sinergija Concept
Apr 2022 - Apr 2023 (1 year)
Led group and private CrossFit classes, designing training plans and coaching clients to improve fitness and technique between April 2022 and April 2023.
Education
Degrees, certifications, and relevant coursework
FBFaculty of Geography, University of Belgrade
Bachelor of Science, Geography (Tourism Management)
2019 -
Activities and societies: Reservations internship at Hyatt Regency Belgrade; seasonal accommodation management experience
Pursuing a Bachelor of Science in Geography with a focus on Tourism Management, completing coursework and practical training including a reservations internship.
High School of Tourism, Herceg-Novi
High School Diploma, Tourism
2015 - 2019
Completed a High School Diploma with vocational focus on tourism, preparing for roles in hospitality and reservations management.
Tech stack
Software and tools used professionally
Availability
Location
SerbiaAuthorized to work in
Job categories
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