Tâmara Jovanovic

Handle inquiries, tours, and coordination for private parties, corporate dinners, and large group reservations. Entrusted with the guest experience, utilizing strong empathy and a calm demeanor to successfully diffuse issues and ensure every visitor leaves with a positive impression.

Interacted directly with internal Revenue, Pricing, and Sales teams to highlight booking trends, occupancy changes, and optimization opportunities. Served as the main escalation contact for guest complaints, resolving issues swiftly and diplomatically to convert negative situations into positive outcomes.

Processed guest needs and inquiries before, during, and after their stays across multiple global properties simultaneously within specific time zones. Aligned closely with local Community and House Managers to ensure proper room preparation, while triaging digital inquiries and resolving issues across email, chat, and messaging platforms.

Managed email communications, created purchase orders, and tracked and managed payment workflows. Scheduled operational tasks and efficiently managed calendars and appointments, while identifying customer needs and guiding them on how to utilize specific features.

Planned and organized interactive classes while serving as a conversation provider to help learners improve their speaking skills. Collaborated with administrators and fellow educators to evaluate and revise elementary school programs.

Received and unloaded all merchandise for upcoming cruise voyages, managing inventory levels, pricing products, and stocking shelves. Completed continuous marketing training across diverse product lines, including duty-free goods, artwork, jewelry, and cosmetics. Also mentored new sales associates to contribute to a positive store culture.

Interacted with customers, vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate management instructions. Answered incoming inquiries and addressed, resolved, or escalated complex issues to management personnel to ensure continuous client satisfaction.

Responsible for the maintenance, organization, and continuous replenishment of merchandise in the sales area to maximize visual appeal and inventory availability.

Completed the Customer Engagement Specialist certification.

Completed coursework in Customer Relationship Management in Business Services.

Pursued studies in International Relations from 2009 to 2011.