Danilo Ursino
@daniloursino
Customer service representative fluent in Italian and English.
What I'm looking for
I am a dedicated customer service representative with extensive experience in e-commerce and call center environments. Currently, I am working with Digitec Galaxus, where I utilize my bilingual skills in Italian and English to assist customers effectively. My role involves addressing customer inquiries, resolving issues, and ensuring a positive shopping experience.
Previously, I have worked with various call centers, including Exciting and Trizma, where I honed my communication skills and developed a strong ability to handle customer concerns. My background also includes experience in the hospitality industry as a waiter and barista, which has enhanced my interpersonal skills and ability to work in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Digitec Galaxus
Sep 2024 - Present (1 year)
Currently serving as a Customer Service Representative for an e-commerce project. Responsible for handling customer inquiries and providing support.
Customer Service Representative
Exciting
Jun 2023 - Present (2 years 3 months)
Provided customer service in Italian and English for hotel reservation services. Managed inquiries and ensured customer satisfaction.
Customer Service Representative
Trizma
Nov 2020 - Present (4 years 10 months)
Worked as a Customer Service Representative for a delivery company project. Handled customer interactions in both Italian and English.
Waiter and Barista
Hotel Corinthia
Aug 2019 - Present (6 years 1 month)
Served as a Waiter and Barista, also known as Chef De Rang. Provided high-quality service to hotel guests.
Waiter
Bife Cabaret
Apr 2018 - Present (7 years 5 months)
Worked as a Waiter, providing service to customers. Managed orders and ensured a pleasant dining experience.
Kitchen Assistant
Telepski čevapčić
Aug 2017 - Present (8 years 1 month)
Assisted in the kitchen operations as a Kitchen Assistant. Supported the culinary team in food preparation.
Education
Degrees, certifications, and relevant coursework
Elementary school Giovanni Falcone
Elementary school diploma, General Studies
Completed elementary education at Giovanni Falcone, focusing on foundational subjects. Gained basic academic skills and knowledge.
Elementary school Nikola Tesla
Elementary school diploma, General Studies
Obtained an elementary school diploma from Nikola Tesla. Developed core competencies across various subjects.
Electrotechnical high school Mihajlo Pupin
High school diploma, Electrotechnical Studies
Graduated from Electrotechnical high school Mihajlo Pupin with a high school diploma. Focused on electrotechnical studies, gaining specialized knowledge in the field.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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