Open to opportunities

Danilo Ursino

@daniloursino

Message

Customer service representative fluent in Italian and English.

Serbia

Message

What I'm looking for

I am looking for a dynamic role that values customer satisfaction and offers growth opportunities.

I am a dedicated customer service representative with extensive experience in e-commerce and call center environments. Currently, I am working with Digitec Galaxus, where I utilize my bilingual skills in Italian and English to assist customers effectively. My role involves addressing customer inquiries, resolving issues, and ensuring a positive shopping experience.

Previously, I have worked with various call centers, including Exciting and Trizma, where I honed my communication skills and developed a strong ability to handle customer concerns. My background also includes experience in the hospitality industry as a waiter and barista, which has enhanced my interpersonal skills and ability to work in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Digitec Galaxus

Sep 2024 - Present (1 year)

Currently serving as a Customer Service Representative for an e-commerce project. Responsible for handling customer inquiries and providing support.

Customer Service Customer Support Problem Solving Communication

Customer Service Representative

Exciting

Jun 2023 - Present (2 years 3 months)

Provided customer service in Italian and English for hotel reservation services. Managed inquiries and ensured customer satisfaction.

Customer Service Italian English Communication Skills

Customer Service Representative

Trizma

Nov 2020 - Present (4 years 10 months)

Worked as a Customer Service Representative for a delivery company project. Handled customer interactions in both Italian and English.

Customer Service Italian English Call Center Operations Delivery Services

Waiter and Barista

Hotel Corinthia

Aug 2019 - Present (6 years 1 month)

Served as a Waiter and Barista, also known as Chef De Rang. Provided high-quality service to hotel guests.

Waiter Barista Customer Service Food Service Hospitality

Waiter

Bife Cabaret

Apr 2018 - Present (7 years 5 months)

Worked as a Waiter, providing service to customers. Managed orders and ensured a pleasant dining experience.

Waiter Customer Service Order Management Food Service Restaurant Operations

Kitchen Assistant

Telepski čevapčić

Aug 2017 - Present (8 years 1 month)

Assisted in the kitchen operations as a Kitchen Assistant. Supported the culinary team in food preparation.

Food Preparation Teamwork Food Safety Culinary Support

Education

Degrees, certifications, and relevant coursework

Elementary school Giovanni Falcone

Elementary school diploma, General Studies

Completed elementary education at Giovanni Falcone, focusing on foundational subjects. Gained basic academic skills and knowledge.

Elementary school Nikola Tesla

Elementary school diploma, General Studies

Obtained an elementary school diploma from Nikola Tesla. Developed core competencies across various subjects.

Electrotechnical high school Mihajlo Pupin

High school diploma, Electrotechnical Studies

Graduated from Electrotechnical high school Mihajlo Pupin with a high school diploma. Focused on electrotechnical studies, gaining specialized knowledge in the field.