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Danilo UrsinoDU
Open to opportunities

Danilo Ursino

@daniloursino

Customer service representative fluent in Italian and English.

Serbia
Message

What I'm looking for

I am looking for a dynamic role that values customer satisfaction and offers growth opportunities.

I am a dedicated customer service representative with extensive experience in e-commerce and call center environments. Currently, I am working with Digitec Galaxus, where I utilize my bilingual skills in Italian and English to assist customers effectively. My role involves addressing customer inquiries, resolving issues, and ensuring a positive shopping experience.

Previously, I have worked with various call centers, including Exciting and Trizma, where I honed my communication skills and developed a strong ability to handle customer concerns. My background also includes experience in the hospitality industry as a waiter and barista, which has enhanced my interpersonal skills and ability to work in fast-paced environments.

Experience

Work history, roles, and key accomplishments

EX

Customer Service Representative

Exciting

Jun 2023 - Present (2 years 3 months)

Provided customer service in Italian and English for hotel reservation services. Managed inquiries and ensured customer satisfaction.

Education

Degrees, certifications, and relevant coursework

EF

Elementary school Giovanni Falcone

Elementary school diploma, General Studies

Completed elementary education at Giovanni Falcone, focusing on foundational subjects. Gained basic academic skills and knowledge.

ET

Elementary school Nikola Tesla

Elementary school diploma, General Studies

Obtained an elementary school diploma from Nikola Tesla. Developed core competencies across various subjects.

EP

Electrotechnical high school Mihajlo Pupin

High school diploma, Electrotechnical Studies

Graduated from Electrotechnical high school Mihajlo Pupin with a high school diploma. Focused on electrotechnical studies, gaining specialized knowledge in the field.

Tech stack

Software and tools used professionally

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Danilo Ursino - Customer Service Representative - Digitec Galaxus | Himalayas