At JLL, I manage front-desk operations and support visitors, clients and employees. I coordinate visitor registration, building access and security procedures.
I also manage work orders in Corrigo and facility-related tickets in Facility Direct, following up on issue resolution. My daily work includes coordinating maintenance, cleaning and vendors, as well as office supplies through SAP Ariba.
At One2Work d.o.o., I provided customer support by phone, email and chat, and conducted onboarding sessions and webinars for new clients. I managed customer cases using internal systems and CRM tools, and collected feedback to share with internal teams.
Across hospitality and customer support roles, I’ve managed reservations and communicated with international clients. At One Luxury Suites, I maintained guest information in Phobs PMS and supported hotel website updates.
