Andjela Stojcev
@andjelastojcev
Experienced customer service professional with international hospitality and call-center expertise.
SerbiaWhat I'm looking for
I am a hardworking, clearheaded customer service professional with experience in overseas catering and international client service. I have worked in high-pressure hospitality roles aboard cruise ships and in busy contact center environments, supporting diverse customer needs.
I am open-minded, a quick learner, and a strong team player with proven multitasking and communication skills. My background includes frontline service as a bar steward and multi-year experience as a customer service representative in Belgrade contact centers.
I bring adaptability, leadership potential, and proficiency with Microsoft Office to roles that require reliable customer-facing performance and collaborative problem solving.
Experience
Work history, roles, and key accomplishments
SICustomer Service Representative
Sitel
Jun 2021 - Dec 2024 (3 years 6 months)
Provided customer support for international clients, achieving service targets and demonstrating strong communication and teamwork in a fast-paced contact center.
Customer Service Representative
Data Contact Center Belgrade
Nov 2019 - Mar 2021 (1 year 4 months)
Handled inbound customer inquiries and provided resolution across channels, maintaining customer satisfaction and meeting performance metrics in a high-volume contact center.
Bar Steward
Princess Cruises
May 2018 - Nov 2018 (6 months)
Delivered bar and catering services to international guests, maintained stock and service quality, and adapted to fast-paced onboard hospitality environments.
Bar Steward
Princess Cruises
Jul 2017 - Jan 2018 (6 months)
Served international passengers on board, managed bar service operations and maintained high standards of hygiene and customer service across busy cruise shifts.
Education
Degrees, certifications, and relevant coursework
High School Grocka
High School Diploma, Social-Linguistics
2010 - 2014
Completed secondary education with a focus on social-linguistics at High School Grocka from 2010 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
SerbiaAuthorized to work in
Job categories
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