Open to opportunities

Andjela Stojcev

@andjelastojcev

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Experienced customer service professional with international hospitality and call-center expertise.

Serbia

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What I'm looking for

I am seeking a customer-facing role in hospitality or contact centers where I can use my international service experience, teamwork, and multitasking skills to deliver excellent client support and grow professionally.

I am a hardworking, clearheaded customer service professional with experience in overseas catering and international client service. I have worked in high-pressure hospitality roles aboard cruise ships and in busy contact center environments, supporting diverse customer needs.

I am open-minded, a quick learner, and a strong team player with proven multitasking and communication skills. My background includes frontline service as a bar steward and multi-year experience as a customer service representative in Belgrade contact centers.

I bring adaptability, leadership potential, and proficiency with Microsoft Office to roles that require reliable customer-facing performance and collaborative problem solving.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Sitel

Jun 2021 - Dec 2024 (3 years 6 months)

Provided customer support for international clients, achieving service targets and demonstrating strong communication and teamwork in a fast-paced contact center.

Communication Skills Customer Service CRM Multitasking Teamwork Microsoft Office

Customer Service Representative

Data Contact Center Belgrade

Nov 2019 - Mar 2021 (1 year 4 months)

Handled inbound customer inquiries and provided resolution across channels, maintaining customer satisfaction and meeting performance metrics in a high-volume contact center.

Communication Skills Customer Service CRM Multitasking Problem Solving Microsoft Office

Bar Steward

Princess Cruises

May 2018 - Nov 2018 (6 months)

Delivered bar and catering services to international guests, maintained stock and service quality, and adapted to fast-paced onboard hospitality environments.

Customer Service Stock Management Multitasking Teamwork Communication Skills

Bar Steward

Princess Cruises

Jul 2017 - Jan 2018 (6 months)

Served international passengers on board, managed bar service operations and maintained high standards of hygiene and customer service across busy cruise shifts.

Customer Service Multitasking Teamwork Communication Skills