Mina Petrovic

I am a communicative and professional front desk agent with hands-on experience across multiple hotels in Serbia, adept at serving both domestic and international guests. I thrive in dynamic environments, quickly finding solutions to ensure guest satisfaction.

My experience includes check-in and check-out processes, payment handling, reservation management, and coordination with housekeeping, maintenance, and restaurant teams. I have practical knowledge of hotel room types and standards and manage minibar inventory and transfer organization.

I have worked with hotel booking platforms and property management systems, prepared offers, issued invoices, and coordinated with external partners to arrange transfers. I focus on courtesy, accuracy, and continuous improvement of hotel service quality.

I hold education in Hospitality and Tourism Management and have completed digital marketing and communication courses; I bring strong teamwork skills, attention to detail, and a commitment to enhancing guest experiences.