Nikki Collins

Assisted new hire trainees in continuing their learning process post-classroom training, helping them build skills for their critical job as Transportation Security Officers. Facilitated one-on-one learning using best educational practices and strategies. Tracked trainee progress daily and provided continuous support until on-the-job training completion and certification.

Provided technical assistance to individuals and businesses via telephone in a dynamic call center environment, addressing a wide range of issues and applying tax code. Secured, analyzed, and protected sensitive personal and financial information, resolving taxpayer disputes and delinquency issues. Developed and evaluated information by researching computerized records across multiple online/datab

Managed screening checkpoints to ensure public safety by preventing dangerous objects on aircraft, providing guidance to subordinates and recommending equipment corrections. Coordinated national and local crisis management protocols, balancing customer service with security needs. Monitored individual performance, provided feedback, and oversaw day-to-day checkpoint operations including personnel

Trained new employees and managed designated lane rotations, ensuring officers were at their posts and delegating duties as needed. Collaborated with supervisors to prevent security incidents during shifts and answered questions regarding screening procedures. Served as a member of the National Screening Force.

Participated in FEMA disaster response and recovery operations for Hurricane Irma in Florida, assisting survivors with registration and relief. Provided water and food rations to those in need, informing them of available resources. Assessed damages caused by the hurricane.

Analyzed source documents for data deficiencies and resolved discrepancies using standard procedures. Provided administrative support including typing, answering phones, sorting mail, and sending faxes. Assisted with general office operations.

Completed coursework in medical assisting, including measuring vital signs, patient preparations for medical examinations, and updating patient charts. Gained skills in interaction and communication with physicians, performing triage functions, and conducting laboratory and phlebotomy procedures.