Elena Esposito

Assisted beneficiaries with retirement, disability, and Supplemental Security Income benefits, including filing, appeals, and payment inquiries. Managed Medicare billing issues, processed waivers, and mentored new customer service representatives. Contributed to a special project for policy research using Policy Net and utilized the CHIP system for processing changes and viewing beneficiary inform

Coordinated deliveries for truck drivers, resolved missing item issues, and managed same-day delivery requests. Prepared daily reports on returns, analyzing percentages for each route and ensuring timely returns to the warehouse. Investigated customer service cases ranging from arranging pickups to resolving missing credits and item discrepancies.

Underwent three months of intensive training on adjusting tax returns, handling calls, and recognizing account errors. Processed Telephone Excise Tax Refund requests and adjusted amended tax returns for taxpayers. Handled a high volume of taxpayer inquiries regarding tax returns, notices, and refunds, demonstrating strong call handling and conflict resolution skills.

Coordinated care for Keystone members outside coverage areas and managed guest memberships, including enrollment and cancellation. Processed inter-plan billing, sending and receiving bills for services provided to insured members. Served as a technical advisor, providing assistance to member service representatives on benefits, claims, and priority enrollments, and conducted training for new hires

Completed high school education.

Studied Business Management with a minor in Information Systems. Gained foundational knowledge in business operations and information technology.

Completed the Medical Office Assistant program. Acquired skills in Anatomy and Physiology, Billing and Coding, Electronic Medical Records, Office 2010, and Virtual Medical Office.