Open to opportunities

Michele Hunter

@michelehunter

Message

Detail-oriented customer service representative with strong problem-solving skills.

United States

Message

What I'm looking for

I am seeking a role that values strong communication and problem-solving skills, with opportunities for growth and development.

I am a dedicated customer service representative with extensive experience in assisting taxpayers and customers across various sectors. Currently, I work with the Internal Revenue Services, where I provide essential support to taxpayers, ensuring they receive accurate information regarding their returns and accounts. My role involves making adjustments to returns and resolving routine problems, which has honed my attention to detail and problem-solving skills.

In addition to my work at the IRS, I have volunteered with the Vita Volunteer Income Tax Assistance program, where I greet and assist employees and taxpayers during their intake process. My experience also includes training new hires on processing amended returns and utilizing various tools to enhance their efficiency. I pride myself on my effective communication skills, both written and verbal, which allow me to convey complex information clearly and assist customers effectively.

Experience

Work history, roles, and key accomplishments

Current

Income Tax Assistance Volunteer

Current

Vita Volunteer

Mar 2023 - Present (2 years 3 months)

Assisted employees and taxpayers with the intake process for tax returns, ensuring all documentation was complete. Supported fellow volunteers in reviewing prepared returns and ensured proper submission of intake documentation.

Tax Preparation Documentation Review Customer Service Communication Skills Problem Solving Team Collaboration Intake Process

Current

Contact Representative

Current

Internal Revenue Services

Jun 2023 - Present (2 years)

Provided assistance to taxpayers regarding their returns and accounts, processed amendments, and resolved routine problems using effective communication and problem-solving techniques.

Customer Service Problem Solving Communication Skills Account Management Amended Returns Documentation Conflict Resolution

Customer Service Representative

VXI Global Solutions

Jun 2022 - Apr 2023 (10 months)

Maintained customer satisfaction by addressing needs and resolving concerns promptly. Assisted customers with device issues and tracked package deliveries, ensuring a high level of service.

Customer Service Problem Solving Communication Skills Technical Support Payment Processing Customer Satisfaction Conflict Resolution Team Collaboration

Customer Service Representative

Metro Telecommunications

Jan 2001 - Nov 2001 (10 months)

Provided directory assistance and information on movie tickets, reservations, and directions, ensuring customer satisfaction through effective communication.

Customer Service Communication Skills Information Retrieval Problem Solving Directory Assistance Customer Satisfaction Team Collaboration Time Management

Customer Service Representative

Arise

Jan 2009 - May 2009 (4 months)

Handled customer inquiries efficiently, providing information about accounts and assisting with offers and package deals, ensuring minimal wait times.

Customer Service Communication Skills Account Management Problem Solving Time Management Sales Support Technical Support Team Collaboration

Customer Service Representative

NCO Financial Services

Aug 2000 - Jan 2001 (5 months)

Assisted customers with payment extensions and provided crisis resources to maintain services, demonstrating strong problem-solving and communication skills.