Looking for a job

Cassandra A

@cassandraa

Message

I deliver calm, accurate customer support and case management in fast-paced, confidential environments.

United States

Message

What I'm looking for

I'm looking for a customer service, case management, or administrative role where I can resolve concerns, maintain accurate confidential records, follow procedures, and support clients, customers, or teams in a fast-paced environment.

I've provided professional customer service and clear guidance to travelers and the public as a TSA Officer, screening passengers and property while following security procedures and protecting sensitive information.

In the US Army Reserves, I maintained shipment and inventory records, entered work-order data, resolved potential service delays, and supervised and supported other soldiers. I also prepared training materials and presentations while managing multiple priorities.

My case management experience includes supporting clients, youth, and families through intake, needs assessments, service coordination, recovery planning, and follow-up. I bring patience, active listening, accurate recordkeeping, and a steady approach to sensitive situations.

Experience

Work history, roles, and key accomplishments

TSA Officer

Transportation Security Administration

Jul 2022 - Apr 2026 (3 years 9 months)

Provided professional customer service to travelers and the public, answered questions, and followed established security procedures. Screened passengers and property with strong attention to detail in a fast-paced environment.

Customer Service Issue Resolution Active Listening Communication Skills Policy Compliance Attention To Detail Confidential Information Adaptability

Transportation Management Coordinator

US Army Reserves

Jan 2015 - Dec 2025 (10 years 11 months)

Maintained accurate shipment and inventory records, reviewed work orders, and entered data into databases. Supervised and supported team members while managing multiple assignments and priorities.

Data Entry Record keeping Database Management Teamwork Communication Skills Supervision Confidential Information Time Management

Disaster Case Manager

Endeavors

Nov 2020 - Sep 2021 (10 months)

Managed a caseload of about 35 clients, listened to concerns, and identified needs. Explained program requirements, coordinated services, and maintained accurate confidential records.

Case Management Client Advocacy Communication Skills Record keeping Confidential Information Problem Solving Coordination

Case Manager

Compass Case Management

Jan 2019 - Jun 2020 (1 year 5 months)

Completed client intake and assessment paperwork, provided support to youth and families, and coordinated services. Maintained accurate client records and prepared reports for collaborating agencies.

Case Management Client intake Assessments Communication Skills Record keeping Confidential Information Coordination

Administrative Assistant

Stretchline

Oct 2017 - Dec 2018 (1 year 2 months)

Supported daily office operations, reviewed customer files for accuracy, and prepared reports and training materials. Assisted managers with special projects and maintained organized records.

Administrative Support Record keeping Report Preparation Communication Skills Time Management Organization

Disaster Case Manager

Lutheran Disaster Response of New York

Jan 2016 - Jan 2017 (1 year)

Conducted client outreach and intake, assessed needs, and explained available services. Helped clients develop recovery plans and coordinated resources based on client needs.

Case Management Client Outreach Assessments Communication Skills Record keeping Confidential Information Coordination

Office Manager

Star of India

Nov 2012 - Dec 2015 (3 years 1 month)

Managed daily office operations, answered phone calls and customer inquiries, and directed questions to appropriate staff. Maintained databases and spreadsheets, processed orders, and assisted with new employee onboarding.

Office Management Customer Service Database Management Spreadsheets Record keeping Onboarding Communication Skills