Cheyenne Franklin

Provided customer service and support for banking clients through inbound and outbound contact channels. Assisted with account inquiries, transaction issues, and maintained accurate customer interaction records in line with policies and compliance standards.

Provided direct personal care and assistance to residents with daily living activities. Monitored and documented resident health status and maintained a safe, clean environment in accordance with facility standards.

Patrolled assigned areas to maintain a safe and secure environment for clients and personnel. Monitored access points, responded to incidents and emergencies, and completed incident reports and security logs.

Conducted regular patrols to detect and report security risks or suspicious activity. Controlled access to secured areas, screened visitors, and documented daily activity in incident reports.

Communicated with taxpayers and stakeholders through telephone interviews, providing explanations related to tax inquiries. Gathered sensitive personal and financial information, researched records, analyzed information, and advised taxpayers on tax liability and voluntary compliance.

Sorted, organized, and managed documents and batch files in a warehouse environment. Reviewed documents for processing requirements, processed returns and correspondence, and routed items to appropriate functions.

Sorted and separated mail into correct workloads for distribution and maintained accurate records of incoming and outgoing mail. Performed data entry and data storage tasks.

Assisted patients with life insurance applications in a call center environment by conducting scripted medical and background interviews. Collected medically pertinent data while maintaining customer service rapport and accuracy.

Processed customer transactions using cash registers and digital payment systems. Acknowledged customers, resolved issues, and maintained area organization while enforcing shrink and safety procedures.

Led shifts to ensure fast, accurate, and friendly customer service, directing crew members and maintaining quality, service, and cleanliness standards. Managed cash registers, counted and deposited daily profits, performed store closing procedures, and monitored safety, security, and profitability targets.

Completed General Studies coursework at Longview Community College in 2015.

Completed general studies coursework and earned a High School Diploma at Blue Springs High School.