NBNikki Bailey
@nikkibailey
Dedicated customer service professional with a strong work ethic.
United StatesWhat I'm looking for
I'm Nikki Bailey, a passionate customer service professional with extensive experience in the service industry. Over the years, I have honed my skills in providing exceptional customer care, ensuring that every client feels valued and understood. My strong work ethic and natural enthusiasm for assisting others have driven my success in various roles, from being a caretaker for special needs individuals to working as a credit card sales agent at Bank of America.
Throughout my career, I have consistently demonstrated my ability to adapt in fast-paced environments while maintaining a focus on customer satisfaction. My experience includes de-escalating challenging situations and resolving issues effectively, which has earned me multiple awards for exceeding client expectations. I am committed to creating a warm and friendly atmosphere for all customers, ensuring their needs are met with efficiency and care.
Experience
Work history, roles, and key accomplishments
Caretaker
Mi Via
May 2013 - Present (12 years 1 month)
Provided direct care as a Home Caregiver for individuals with special needs. Assisted special needs patients with everyday life tasks and traveled within the community to support them.
Credit Card Sales Agent
Bank of America
Dec 2019 - Mar 2020 (3 months)
Maintained up-to-date knowledge of products and adhered to corporate quality guidelines for calls. Offered and educated clients on beneficial products, while de-escalating angry clients and resolving issues.
Virtual Teller
Bank of America
Mar 2019 - Dec 2019 (9 months)
Assisted clients virtually with basic teller transactions, ensuring quick and efficient service. De-escalated client issues and consistently advocated for the bank, earning multiple awards for exceeding client expectations and achieving top client survey scores.
Hostess/Waitress
Goldies Diner
May 2014 - Nov 2014 (6 months)
Greeted guests and ascertained their needs, maintaining constant communication between management and staff for smooth operations in a high-volume environment. Created a warm and friendly atmosphere for all customers while attending to their needs.
Associate Rep
Advantage Sales & Marketing
Aug 2012 - Oct 2013 (1 year 2 months)
Worked independently, adapting effortlessly to task changes and unexpected problems. Ensured customer happiness by assisting with questions and needs, and maintained constant communication with management and staff to ensure task completion.
Education
Degrees, certifications, and relevant coursework
Belen High School
High School Diploma, General Studies
Completed high school education and received a diploma in 2012. Developed foundational knowledge across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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