Open to opportunities

Royallyaya User

@royallyayauser

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Dedicated customer service professional with extensive experience in financial care.

United States

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What I'm looking for

I am looking for a role that allows me to utilize my customer service skills in a supportive environment, with opportunities for growth and development.

I am a dedicated customer service professional with a strong background in financial care and retail. Currently, I work as a Financial Care Specialist at Ally Bank, where I resolve cardmember inquiries related to fraud and security concerns. My role involves verifying transactions, authenticating callers, and ensuring customer satisfaction through effective communication.

Previously, I served as a Call Center Representative at Teleperformance, where I honed my skills in handling customer complaints and providing support. My experience as a Cashier and Customer Service Associate at Milam's Supermarket and Walgreens further solidified my ability to manage cash handling and build strong customer relationships. I am passionate about delivering exceptional service and thrive in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Financial Care Specialist

Current

Ally Bank / GMAC Financial Services

Mar 2024 - Present (1 year 5 months)

Resolved cardmember inquiries regarding fraud or security concerns, including verifying flagged transactions and authenticating callers. Handled incoming calls and referrals from other departments, and made outbound calls as needed.

Fraud Detection Authentication Outbound Calling Financial Services Security

Call Center Representative

Teleperformance

Apr 2023 - May 2024 (1 year 1 month)

Answered inbound phone calls and responded to customer complaints, effectively resolving issues. Provided comprehensive support to customers by addressing questions and ensuring overall satisfaction.

Inbound Customer Support Customer Satisfaction Call Center Operations Communication Skills

Cashier/Customer Service Associate

Milam's Supermarket

Feb 2023 - Dec 2023 (10 months)

Managed cash handling, including processing payments, preparing deposits, and balancing cash registers. Maintained strong customer relations and built solid relationships with clients.

Payment Processing Customer Relations Cash Register Customer Service Retail Operations

Customer Service Associate

Walgreens

Feb 2019 - Jun 2023 (4 years 4 months)

Provided customer service support, assisting with various inquiries and transactions. Managed customer interactions to ensure a positive shopping experience.

Customer Service Retail Sales Sales Communication Skills

Education

Degrees, certifications, and relevant coursework

American Worldwide Academy

High school diploma, General Studies

Completed high school education, earning a diploma from American Worldwide Academy. Developed foundational academic skills and prepared for further education or entry into the workforce.