Niki TiaNT
Open to opportunities

Niki Tia

@nikitia

Highly organized individual seeking a customer service representative position.

Jamaica

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

My name is Cheleta Carnagie, and I am a dedicated and hardworking individual with a strong focus on customer service. With a background in customer engagement and service, I have honed my ability to communicate effectively with customers across various channels. My goal is to provide world-class service with every interaction, ensuring customer satisfaction and loyalty.

Throughout my career, I have gained valuable experience working with reputable companies such as Startek Inc. and Fusion BPO Services. My time at these organizations has equipped me with the skills necessary to thrive in fast-paced environments while maintaining a high level of professionalism. I am eager to leverage my skills and experience in a customer service representative role, where I can contribute positively to the team and enhance the customer experience.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

HC

HEART Trust/NTA Rockfort Vocational Training Center

Customer Service Level 2 NVQ-J, Customer Service

2018 - 2020

Completed training in Customer Engagement and Customer Service Level 2 NVQ-J.

DS

Donald Quarrie High School

2010 - 2015

Tech stack

Software and tools used professionally

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Niki Tia - Customer Service Representative - Worldwide Bpo & Call Centre | Himalayas