Niki Tia
@nikitia
Highly organized individual seeking a customer service representative position.
What I'm looking for
My name is Cheleta Carnagie, and I am a dedicated and hardworking individual with a strong focus on customer service. With a background in customer engagement and service, I have honed my ability to communicate effectively with customers across various channels. My goal is to provide world-class service with every interaction, ensuring customer satisfaction and loyalty.
Throughout my career, I have gained valuable experience working with reputable companies such as Startek Inc. and Fusion BPO Services. My time at these organizations has equipped me with the skills necessary to thrive in fast-paced environments while maintaining a high level of professionalism. I am eager to leverage my skills and experience in a customer service representative role, where I can contribute positively to the team and enhance the customer experience.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Worldwide Bpo & Call Centre
Feb 2023 - Jan 2023 (-1 years 11 months)
Engaged with customers to provide support and resolve issues, contributing to a positive customer experience.
Customer Service Representative
Startek Inc.
Feb 2023 - Jan 2023 (-1 years 11 months)
Provided exceptional customer service through various communication channels, ensuring customer satisfaction and resolving inquiries efficiently.
Customer Service Representative
Fusion BPO Services
Feb 2023 - Jan 2023 (-1 years 11 months)
Handled customer inquiries and provided solutions, maintaining high standards of service and professionalism.
Customer Service Representative
RE Morgan & Sons Enterprise Co Ltd.
Oct 2017 - Oct 2017 (0 months)
Delivered outstanding customer service and support, ensuring customer satisfaction and loyalty.
Education
Degrees, certifications, and relevant coursework
HEART Trust/NTA Rockfort Vocational Training Center
Customer Service Level 2 NVQ-J, Customer Service
2018 - 2020
Completed training in Customer Engagement and Customer Service Level 2 NVQ-J.
Donald Quarrie High School
2010 - 2015
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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