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Nikitha Yadav

@nikithayadav

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Dedicated customer experience advocate with a passion for support excellence.

India

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What I'm looking for

I am looking for a role that offers growth opportunities and values customer-centric approaches.

I am a dedicated Customer Experience Advocate with over four years of experience in chat-based support at Electronic Arts, one of the leading gaming companies globally. My expertise lies in empathetic communication and in-depth product knowledge, which has enabled me to achieve a consistent customer satisfaction score of 98-100%. I take pride in my ability to connect with customers and resolve their issues effectively, ensuring a positive experience with our products.

Throughout my tenure, I have been recognized as one of the top agents in CSAT ratings, maintaining an average of 97% over four years. My commitment to excellence has earned me multiple awards as the “Best Performer” for outstanding customer support. I have also contributed to major projects, providing support for popular games such as Covet Fashion and Disney Sorcerer's Arena, showcasing my ability to adapt and thrive in a fast-paced environment.

Experience

Work history, roles, and key accomplishments

Customer Experience Advocate

Electronic Arts

Jun 2020 - Aug 2024 (4 years 2 months)

Provided chat-based customer support for Electronic Arts, a leading gaming company, for over four years. Achieved consistent CSAT scores of 98-100% through empathetic communication and strong product knowledge.

Chat Support Troubleshooting CRM Tools Helpshift Slack Customer Satisfaction Product Knowledge Communication

Education

Degrees, certifications, and relevant coursework

KG REDDY COLLEGE OF ENGINEERING AND TECHNOLOGY

Bachelor of Technology, Engineering

2009 - 2013

Grade: 70%

Completed a Bachelor of Technology degree, gaining foundational knowledge and skills in engineering. Achieved a commendable academic performance with a 70% grade.

SRI CHAITANYA

Intermediate, MPC (Mathematics, Physics, Chemistry)

2007 - 2009

Grade: 80%

Completed Intermediate education with a focus on Mathematics, Physics, and Chemistry (MPC). Achieved an 80% grade, demonstrating strong academic aptitude in science and mathematics.