Nikitha Yadav
@nikithayadav
Dedicated customer experience advocate with a passion for support excellence.
IndiaWhat I'm looking for
I am a dedicated Customer Experience Advocate with over four years of experience in chat-based support at Electronic Arts, one of the leading gaming companies globally. My expertise lies in empathetic communication and in-depth product knowledge, which has enabled me to achieve a consistent customer satisfaction score of 98-100%. I take pride in my ability to connect with customers and resolve their issues effectively, ensuring a positive experience with our products.
Throughout my tenure, I have been recognized as one of the top agents in CSAT ratings, maintaining an average of 97% over four years. My commitment to excellence has earned me multiple awards as the “Best Performer” for outstanding customer support. I have also contributed to major projects, providing support for popular games such as Covet Fashion and Disney Sorcerer's Arena, showcasing my ability to adapt and thrive in a fast-paced environment.
Experience
Work history, roles, and key accomplishments
Customer Experience Advocate
Electronic Arts
Jun 2020 - Aug 2024 (4 years 2 months)
Provided chat-based customer support for Electronic Arts, a leading gaming company, for over four years. Achieved consistent CSAT scores of 98-100% through empathetic communication and strong product knowledge.
Education
Degrees, certifications, and relevant coursework
KG REDDY COLLEGE OF ENGINEERING AND TECHNOLOGY
Bachelor of Technology, Engineering
2009 - 2013
Grade: 70%
Completed a Bachelor of Technology degree, gaining foundational knowledge and skills in engineering. Achieved a commendable academic performance with a 70% grade.
SRI CHAITANYA
Intermediate, MPC (Mathematics, Physics, Chemistry)
2007 - 2009
Grade: 80%
Completed Intermediate education with a focus on Mathematics, Physics, and Chemistry (MPC). Achieved an 80% grade, demonstrating strong academic aptitude in science and mathematics.
LOYOLA SCHOOL
S.S.C, General Studies
Grade: 82%
Completed Secondary School Certificate (S.S.C) education. Achieved an 82% grade, indicating a strong academic foundation during secondary schooling.
Availability
Location
IndiaAuthorized to work in
Job categories
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