Nandeesh Hiremath

I am a customer support professional with over two years of experience in international gaming and telecom processes, skilled in email and live chat support and CRM tooling. I consistently meet SLA targets while focusing on quality, compliance, and customer satisfaction.

At Intouch CX I provide email-based support for a gaming client, investigating gameplay issues, handling real-money purchase disputes, processing refunds, and managing tickets end-to-end in Zendesk. I also act as a support-tools admin, prepare reproduction steps for product teams, and escalate complex issues.

Previously at Concentrix I handled live chat for an international telecom process, guiding customers through modem troubleshooting and coordinating with technical teams; I earned a promotion to Advisor II within eight months. I am reliable, process-oriented, a quick learner, and open to relocation with visa sponsorship.