At iEnergizer, I supported Electronic Arts customers through live chat and email, resolving technical, billing, account, and gameplay issues. I was recognized among the Top 15 Advisors for nearly four years and frequently ranked among the team’s Top 3 performers.
I handled 30–40 daily interactions, scaling to 60+ during major game launches, and supported customers across up to three concurrent chats. I also mentored new advisors, took part in CRM and process rollouts, and adapted to platform changes while maintaining performance.
