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Shuhaib Zahoor

@shuhaibzahoor

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Dynamic Customer Support Manager with expertise in player interaction.

India

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What I'm looking for

I am looking for a leadership role that fosters team collaboration and growth.

I am a dynamic Customer Support Manager with three years of experience in the gaming industry, specializing in optimizing player interaction and technical support. My commitment to enhancing customer satisfaction is demonstrated by my ability to resolve 95% of disputes and improve response times across multiple channels. I am passionate about leveraging my knowledge of fraud detection and risk management to lead teams effectively.

In my current role at Bc Games, I respond to player inquiries related to game features and account issues, assist with in-game purchases, and troubleshoot technical problems. Previously, I worked as a Customer Support Executive at Shopee and Flipkart, where I honed my skills in managing customer inquiries and ensuring timely resolutions. My background in freelance photography has also equipped me with a unique perspective on visual storytelling and client engagement.

Experience

Work history, roles, and key accomplishments

Customer Support Manager

Bc games

Aug 2023 - Mar 2024 (7 months)

Managed player inquiries related to game features, account issues, and technical problems. Enhanced customer satisfaction by resolving disputes and improving response times across multiple channels.

Customer Support Dispute Resolution Technical Support Account Management

Customer Support Executive

Shopee

Feb 2022 - May 2023 (1 year 3 months)

Handled customer inquiries via chat and email, gaining in-depth product knowledge to assist customers effectively. Escalated complex issues to internal teams for service improvements.

Customer Support Chat Support Email Communication Product Knowledge Customer Escalation

Customer Support Executive

Flipkart

Mar 2021 - Dec 2021 (9 months)

Resolved over 800 customer queries monthly through advanced CRM solutions. Provided accurate information and handled complaints to ensure timely resolutions and customer satisfaction.

CRM Solutions Complaint Handling

Freelance Photographer

Pacific Press Agency

Apr 2018 - Jan 2021 (2 years 9 months)

Captured and edited high-quality images, improving visual storytelling and client engagement. Secured access to high-profile events, enhancing publication reach significantly.

Photography Visual Storytelling

Education

Degrees, certifications, and relevant coursework

Industrial Training Institute

Diploma, Photography

2017 - 2018

Completed a 1-year diploma in photography, focusing on practical skills and techniques in capturing and editing images, preparing for a career in visual storytelling.

Kashmir University

Bachelor's, Computer Application

2014 - 2017

Pursued a Bachelor's degree in Computer Application, gaining knowledge in computer programming, software development, and information technology principles.