Ujwal Reddy Pakanati

I am a Client Support and Customer Service professional with over five years of experience supporting US and Canadian clients across phone, email, chat, and CRM platforms. I excel at managing high-volume inquiries, communicating complex information clearly, and building trust during critical client interactions.

My background includes remote operations, lead conversion, payment follow-ups, and customer satisfaction management. I have served as primary support contact for international authors, resolved payment gateway issues, and converted calls into qualified leads while maintaining accurate CRM records.

I am comfortable working in high-pressure environments and across global time zones, with strong documentation discipline and experience ensuring compliance with communication and data protection standards. I regularly use Microsoft Word, Excel, PowerPoint, CRM systems, live chat tools, Adobe Photoshop, Canva, MS Teams, and email/calendar management.

I am seeking a global remote role in Client Support, Customer Experience, or Operations where I can apply my empathy, communication skills, and proven ability to handle high-volume cases to improve client satisfaction and operational outcomes.