Shasta Taft

Provided administrative and classroom support, including documentation, data entry, and student progress tracking. Maintained accurate records for IEPs and behavioral documentation and coordinated scheduling for student services and meetings.

Handled high-volume customer support cases via phone, chat, and email, researching and resolving order issues. Maintained accurate case documentation in internal systems and identified and escalated fraud, abuse, and system discrepancies.

Processed credit applications and maintained customer account records. Managed collections, payment arrangements, and financial documentation, including insurance paperwork, reporting, and compliance filing.

Managed front-office communications, including phone calls, email correspondence, and daily data entry and filing. Processed vehicle title documentation in compliance with state regulations and supported collections and account tracking.

Managed daily office operations including scheduling, payroll processing, onboarding, and compliance tracking. Coordinated staffing assignments, maintained employee timekeeping and records, and supported HR functions including recruitment and E-Verify processing.

Coordinated staffing schedules, shift coverage, and daily operational planning for residential services. Maintained resident records, medication logs, and compliance documentation, and handled office reporting, inventory tracking, and documentation audits.

Documented daily activities, incidents, and care reports with accuracy and attention to detail. Supported scheduling, daily routines, and service coordination while maintaining organized records and compliance documentation.

Handled customer inquiries and transactions while managing cash handling and daily register balancing. Maintained accurate daily reports and supported day-to-day store customer service operations.

Completed GED at Wiregrass Georgia Technical College in 2011.